Manager Customer Service
Resume:
Anupama Jain
Civil Lines, Jaipur
*************@**********.***
**********@*****.***
WORK EXPERIENCE:
Job Vistas - Jaipur September 2011 to 2016
Training & Operations Manager
A. Conducting customized training programs for organizations on communication, soft skills and etiquette.
B. Client Relationship Management
C. Liaison for generating New Clients
D. Active Accounts Management for both Clients & Registered Candidates
E. Handling Overseas Clients
F. Head Office Management
Training projects undertaken Dec 2009 – Till date
1.Conducted seminar on Comminaction skills & Interview skills at Deepshikha College of Technical Education, Jaipur- 2013
2.Trained the staff from the various departments of Hotel Fortune Select
Metropolitan (by Welcom group- ITC ) on:
Soft skills, pronunciation, Intonation, Syllable & Syllable Stress,
Task based delivery on Hospitality Etiquettes.
3.Trained Managements Students at JNU( Jaipur National university)
4.Trained the management students of IIRM ( Jaipur ) on CV building Corporate –
Etiquette, GD & PI, Grooming, Personality Development.
5.Conducted a Seminar in St. Wilfred College, Jaipur on Communication &
Personality Development.
6. Conducted a Seminar in Subodh Girls College, Jaipur on Communication & Personality Development.
7.LNMIIT (Lakshmi Narayan Mittal Institute of Information Technology) Jaipur (ICAI)
Trained 100 Chartered Accountants and Company Secretaries IN two batches of 50 each on Idea Building, Public Speaking and Interview Skills.
8.Subodh Public School: Trained Senior Class Students on Communication Skills & Personality Development.
9.Central Academy: Trained Students on Communication Skills, Idea Generation & Vocabulary Building.
10.Trained Students at Knox Vision Institute for BPO with 90% conversion.
11.Trained students at VETA on Communication & Soft skills.
12.Trained students for Wipro & Genpact.
Elements Akademia, Jaipur Oct 2008 – Nov 2009
An IIM Alumni Venture
Language Trainer
To train different batches on the following areas:
1Business Communication, Idea Building and Pronunciation.
2Soft-Skills, Attitude, Creative Thinking, GD’s and Presentation Skills.
3Human Behavior, Leadership, Problem Solving Skills and Motivation.
4Time Management, Team Management, Customer Service and Interview Skills.
To supervise in the following areas:
1Controlling the drop-outs and retaining the trainees.
2To make sure the batch conversion rate is per the requirement.
3Maintain more than 90% attendance of all the batches.
4To counsel 2 trainees everyday for their improvement.
Planet Rex Education Pvt Ltd -Jaipur June 2007 to Nov 2007
English trainer
1.Taking classes of Spoken English & Personality development.
2.Interview classes & GD Classes.
Jetking - Jaipur Sept 2006 to Dec 2006 Assistant Centre Manager
1.Taking classes of Personality Development and Spoken English.
2.To keep the track of the batches and feedback of the students.
3.To plan out seminars, workshops and other activities with Counselor and B.D.M.
4.To keep records regarding the regularity and punctuality of other employees.
5.To keep records of the DSR's and to plan the forth coming batches
Impressions - Jaipur Aug 2005 to July 2006
English Trainer
1.Taking classes of Personality Development and Spoken English
2.Creating avenues for promotional activities. Organizing seminars and workshop
Vkalp Sourcing - Jaipur May 2004 to July 2005 English Trainer
1.Taking classes of Personality Development and fluency in Spoken English .
2.Trained the students for B.P.O .
3.Counseling 2 trainees every day for better outputs .
4.Organized various activities like debates, extempore, JAM sessions timely.
5.Organized seminars in institutes and colleges.
Academic Qualification:
Bachelors in Science (Biotech): 2004 - 82 % Kanoria College, Rajasthan University, Jaipur
Senior Secondary (Science): 2001 - 72% Subodh Public School, Jaipur
Secondary: 1999 - 66% Subodh Public School, Jaipur
Professional Qualification:
Masters in Business Administration through Correspondence.
Extra-Curricular Achievements:
1.Head Girl of the school (1999-2001)
2.President of the Interact Club In school (1998-2001)
3.Secured second position in second year graduation (2002-2003)
4.Participated in various interschool debate competitions, extempore and cultural events and sporting activities
5.Certified as the BEST POETESS (2001-2004) in College
6.Member of the Event Organizing Committee in College (2002-2004)
7.Regular contributor of articles and poems to newspapers .
8.Also associated with A.I. R (All India Radio) as a newsreader.
Generic Interests:
Writing poems and articles, Painting, Interacting with people.
Personal Details:
Date Of Birth: 24th December 1982
Languages known: English & Hindi
Nationality: Indian
Married: Yes
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