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Customer Service Office

Thornhill, Ontario, Canada
August 18, 2018

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Ellen Dolgansky


Objective: To obtain a position as an office administrator, utilizing vast customer service and management experience to meet and exceed expectations.


Over 12 years of work experience as office administrator.

Office Administration College Diploma.

Proficient in MS Outlook, Word, Excel and PowerPoint, QuickBooks.

Ability to effectively multi-task in high pressure environment.

Customer service and organizational skills including organizing and managing team of 3 to 10 people.

Fluently in Russian language

Professionally speak Hebrew language

Work Experience

Office Administrator

Shoes R US and Medical Supplies (Royal Shoes and Medical Supplies), Vaughan 2004-2017

Insurance broker assistant 2018 –present

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance

Manage agendas/travel arrangements/appointments etc. for the upper management

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

Track stocks of office supplies and place orders when necessary

Submit timely reports and prepare presentations/proposals as assigned

Assist colleagues whenever necessary


Progressive Training College, Toronto, Ontario 2017

Office Administration Diploma

MS Word, Excel, Power Point, Professionalism, Career Management, Office Procedures

Business Communications, Accounting Fundamentals, QuickBooks

Radio Technology College, N. Novgorod, Russia Radio Technology Diploma

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