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Operations Management

Woonsocket, Rhode Island, United States
August 17, 2018

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*** **** ******

Woonsocket, RI 02895 or



I am seeking a position as an Operation Manager position that will enable me to challenge my skills and talents while making tremendous contributions to the company. In addition, I am looking forward to be a strong Team Member.

Core Competencies

Strong Team Leadership and Development Managing Manpower Organization Computer Skills. Communication Skills Supply Chain Efficiency Multi-Task Inventory Control Six Sigma Greenbelt Certification RF Systems Lean Manufacturing Problem Solving Skills 3PL Account Management Synapse WMS SAP Entry Level Quarterly Business Review Meetings Temporary Staffing Management RFID Inventory Process Flows Work Instructions Value Stream Mapping

Professional Experience

Packaging Graphics February 2018 - Present

Fulfillment Lead

Responsible for the Daily Picking and Packing of orders.

Daily Inventory Transactions.

Responsible for Value Added Fulfillment Orders.

Responsible for ordering all shipping supplies.

Responsible for ordering resources as needed.

Implemented Team Huddle Meetings

Introduced Warehouse Principles and Picking Principles

Developed the Menu-Fulfillment Team by using Empowerment, Communication and Team Work concepts

Introduced Key Metrics. Pick Accuracy, Inbound Accuracy, Put-Away Metrics.

Introduced Production Standards for Picking and VAS.

Responsible for adding laptop to aid with scanning product into locations.

Working on sequence the Picking and Replenishment Zones.

Working on Case Study for the largest customer.

Introduced Corrective Action Log for Internal and External Quality Escapes.

Introduced Root Cause Analysis

Creating Template for standard corrugated usage.

Documenting Process Flows and Visual Work Instructions.

Created Time Study Logs.

Advocating more usage of the WMS Manhattan (Scale)

Introduced Daily Cycle Counting and the Reconciliation Process

Created VAS Shop Floor Check List

Dean Warehouse Services June 2016 – August 2017

Account Manager

Maintained monthly KPI’s and prepared the presentation for monthly QBR meetings

Conducting weekly and monthly meetings for the account. This included Planning, Marketing and Engineering.

Responsible for and managed the 4PL relationship.

Managed Assistant Manager, Supervisor and three Warehouse Leads

Daily Oversite for the International, Value Added, MTO and Credit Return Work Centers

Managed the three main Temporary Staffing Agencies.

Introduced the Morning and Afternoon Huddles and weekly Gemba Walks.

Started doing monthly Kaizen Events

Created a Daily Open Order Status Report for each Work Center which was distributed to the customer also.

Created the Daily Capacity Resource Plan

Created a Productivity Dashboard to aid with implementing and creating productivity standards.

Experience with Synapse WMS

Work with IT to develop the Daily Metric Reports

Engaged a Team to streamline the process for closing Outbound orders going to the 4PL.

Implemented a Quality Escape Dashboard for Internal Errors

Engaged the MTO and VAS Associates to create 3 Continuous Improvements Projects. Also, included help with an associate from Corporate Headquarters and Maintenance Department

Introduced the Team to Root Cause Analysis

Started a program to review the Pick Process and create a Visual Work Instruction.

Over site the for-Cycle Count Program and Reconciliation.

During Peak Season, responsible for 45 plus associates and a small second shift

Introduced shared warehouse concept to the company

Introduced Lean Concepts in the warehouse

Safety Team Member

Introduced core Pillars for key processes within the warehouse

Responsible for ordering all warehouse supplies.

Worked on Continuous Improvement to improve the slotting and maximize the space utilization.

Banneker Industries November 2013 – June 2016

RI Operations Supervisor/Inventory Control

Operations Supervisor for Key Customer Account at the North Smithfield Site.

Operations Supervisor for Quonset Facility

Managed a staff of ten First Shift Associates and three 2nd Shift Associates.

Managed 226 million dollars of inventory. Introduce new cycle count program and only lost

33K in write offs. Maintained 99.5% inventory accuracy.

Maintained monthly KPI’s and participated in monthly QBR meetings

Facilitated weekly customer meetings.

Reviewed daily order demand and applied resources as needed

Introduced shared warehouse concept to the company.

Introduced Lean Concepts in the warehouse

Work with the Associated to introduce a new process follow for order consolidation and manifest. Reduced the overhead by 2 associates.

Revamped morning and end of day team huddles.

Implemented a new Pick Work and Cycle Count Work Instruction and trained the Team

Introduced news ways to capture additional transactional revenue for the key account.

Introduced a new way to batch and re-batch orders and resource planning.

Work with customer to improve the Shipment Directory.

Participated in the writing the new Statement of Work for the Key account.

Training for a New Warehouse Management System as a Super User. Successfully led a team to implement the new WMS at the Quonset Facility for a new account.

Attended the 2015 WERC Conference in Orlando, Fl.

Served on the Safety and Strive Team.

09-2016 moved into the role as the Outbound Supervisor for the Proximity Electronic Warehouse and Key Account. Total inventory over 550 million with a staff of 13 associates and one Team Leader.

Responsible for all training.

Participated in new RFQ and proposal for operational input.

Conducted tours for new customers,

Introduced core Pillars for key process within the warehouse.

Kuehne & Nagel, Franklin, MA

Operations Manager January 2010 – May 2013

Operations Manager for the Key Consumer based account.

Assembled the Core Team for this account.

Review and manage the monthly financial resources and the monthly targets.

Responsible for scheduling the Value Added Services, Return Merchandize Authorization, Domestic and International Shipping,

Managed and monitored working for all employees, production staff and supervisors. During peak seasons and special projects staffing would expand from 30 associates to 100+ associates including a second shift.

Responsible for building teams, training and maintaining all employee training records along with yearly reviews.

Analyzed processes and recommend ways to improve its effectiveness.

Engaged with IT support for open issues and enhancements.

Managed 6.5 million inventory and maintain 99.5% accuracy. Facilitate two physical inventories per year. Reconciled daily cycle counts.

Weekly meetings with customers on open issues and continuous improvements projects.

Reduced temporary labor head count for Value Added Service Work Center average by 45% monthly. Monthly savings of $14K.

Conducted daily morning start-up meetings.

Responsible for monthly KPI’s.

Managed Special Projects.

A.T. Cross. Lincoln RI September 1988 – 2010

Packaging Supervisor June 2005 - December 2010

Managed a staff of a Production Team Leader, Production Scheduler and 50 associates.

Managed a Specialty Production Work center for high value merchandise.

Implemented Lean Manufacturing, Continuous Improvement.

Responsible for building teams, training and maintaining all employee training records along with yearly reviews.

Attended weekly Production Meetings with New Product Engineers, Planners and Senior Management.

Responsible for resource allocation using temporary staffing.

Create and maintain all departmental Standard Operations Procedures.

Assisted with training videos for outsourcing to China.

Adhered to Company Polices as written.

Team Leader for Project for Planogram and Display Change Over’s.

Distribution Production Team Leader/Distribution Supervisor May 2000 – May 2005

Responsible for implementation of a new Warehouse Management System.

Responsible for scheduling daily shipments and balancing the pick line throughout the day.

Reorganized pick bay layout for more an effective pick line.

Managed a team of 16 associates for Domestics and Export Shipping.

Responsible for all training, coaching and creating Standard Operation Procedures for the department.

Researched and resolve open issue with internal and external customers.

Worked closely with Customer Service, Planners and internal customer to meet target ship dates and new product launches.

Conducted daily startup meetings and reviewed daily schedule and open issues.

Ensured all products were cycle counted and monitor daily receipts from internal customers.

Attended weekly support meeting and quarterly support meetings.

Improved overall department that resulted in a 50% reduction of manpower.

Special Markets Production Control September 1988 – April 2000

Special Market Expeditor- coordinate special work orders and events dates for customers.

Special Markets Production Scheduler – implemented the new Kanban Scheduling for all work centers.

Assigned to Special Project Implementation of a new ERP system from June of 1997 –April of 2000. Responsible for configuration rule writing, writing procedures, support training and supporting the live installation of the new ERP system.

Saint James Baptist Church 25 years

Christian Education Ministry Leader – responsible for the Christian Education Curriculum for the church.

Minster of Music – responsible for all music to support all the yearly and community programs.

Selected achievements:

Recipient of the Silver Employee Award for Company Core Values and Lean Manufacturing.

Vendor of the Year Award

Member of the Woonsocket Community MLK Committee

Board Member - Blackstone River Federal Credit Union Audit Supervisory Board


Woonsocket High School – Diploma - College Prep Courses

Community College of Rhode Island – completed three semesters Liberal Arts.

Gordon Conwell Theological Seminary - Matriculating in Urban Christian Education courses.

References are available upon request.

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