Manager Customer Service

Margo A. Coleman

***** *********** **** 248-***-**** Macomb, MI48044 *************@*****.***

Education: Bachelor of Science Degree in Biology/Chemistry Minor, 1994

Clark Atlanta University, Atlanta, Georgia

PROFILE: Highly organized, versatile Business Manager/Manager with over 15 years of solid experience developing budgets, forecasting and planning, preparing financial reports, and various analysis. Results-driven leader with superior motivational skills and ability to work collaboratively. Effectively lead, coach and develop a large work team to accomplish operational objectives. Proven ability to efficiently prioritize, consistently meet deadlines, and effectively evaluate problems and generate solutions.

STRENGTHS & CORE COMPTENCIES:

Oversees and perform all accounting functions, such as General Ledger Management, preparation of monthly financial statements and reports, balance sheet & cost analysis, account reconciliation, and audit preparation.

Prepared detailed budget and forecast documents, adhering to deadlines and providing management with accurate and timely information.

Administers month-end and year-end close process and department variance reports in accordance with established guidelines, including collaborating with executive management/principal to analyze and interpret results.

Manages day-to-day operations, including staff supervision, to ensure delivery of quality, cost-effective services, as well as client satisfaction.

Plan work flow, manage multiple priorities and meet daily production targets while consistently reducing downtime.

Maintains departmental compliance with all regulatory and company policies and procedures, including updated school standards (Title 1, SIG Grant, General Funds, etc.)

PROFESSIONAL EXPERIENCE:

ANDROID INDUSTRIES Detroit, Michigan Shift Manager 2016 - Present

Administer operating systems to manage all production operations

Directs and coordinates the daily activities of the production department by performing the following duties personally or through subordinates.

Manages, motivates, and leads subordinates

Establishes or adjusts work procedures to meet production schedules

Recommends measures to improve production methods, safe working conditions, and quality of product

Provide effective leadership of production and material handling operations

Ensure short and long tern goals are accomplished

Ensure compliance with Android’s Quality Policies, Values and Philosophies

Suggests changes in working conditions and use of equipment to increase efficiency of shop, department or work crew

Analyzes, initiates, and resolves work problems, or assists workers in solving work problems

BRIDGEWATER INTERIORS (Johnson Controls, Inc.) Detroit, Michigan Production Manager 2015 - 2016

Directs and coordinates the daily activities of the production department by performing the following duties personally or through subordinates.

Supports and promotes the companies Guiding Principles and the Quality Policy

Manages, motivates, and leads subordinates

Empowers with the ability to stop the flow of production to correct quality issues

Analyzes production schedules and estimates labor requirements for completion of job assignment

Interprets specifications, blueprints, and job orders for workers and assigns duties

Establishes or adjusts work procedures to meet production schedules

Recommends measures to improve production methods, safe working conditions, and quality of product

Suggests changes in working conditions and use of equipment to increase efficiency of shop, department or work crew

Analyzes, initiates, and resolves work problems, or assists workers in solving work problems

Confers with other Supervisors to coordinate activities of individual departments

Assists in training of employees, specifically BCOT (Basic Certified Operator Training)

Worked together with the UAW to collaborate on concerns

EDUCATIONAL ACHIEVEMENT AUTHORITY / CENTRAL COLLEGIATE ACADEMY, Detroit, Michigan Business Manager 2011 - 2015

Collects, reviews, and processes financial information and creates necessary financial reports. (Title 1, SIG Grant and etc.) Maintains as established, all aspects of a complete set of financial records, ensuring accurate and timely processing. Develop with input from administrators and staff a complete and integrated budget including all funds available to the school. Acts as a liaison to staff on designated financial activities, and provides training, technical direction and guidance on bookkeeping and financial procedures and practices, as directed. Creates and oversees the Facility Schedule and Master Calendar. Handles all employee relations, including fielding complaints and maintaining employee attendance reports. Performs other related duties, including special projects, as required or requested.

(Educational Consortium Partner Relations Director)Provided oversight for the involvement of community-based and service organizations within the Central Collegiate Academy. Coordinated services that assisted students and their families. In this position I interact with several Fortune 500 companies and several national non-profit organizations. Offered advice, information and guidance for a range of issues such as education, careers, housing, health, money, employment and training, drug abuse and bullying directly or in partnership with specialty agencies. Built working relationships with organizations and employers. Interacted and negotiated with other organizations on behalf of student’s needs. Planned and organized careers fairs and field trips. Assessed student's abilities, interests and Responsible to find and pursue new business prospects.

COMCAST, Sterling Heights, Michigan

D.S.R./Comcast Product Specialist 2011 - 2009

Provided customers with Comcast products that met their satisfaction while delivering 100% customer service to keep customers happy. Implemented effective sales closing techniques to ensure product installation goals were achieved. Followed up on daily activities, including homes targeted, contacts, presentations, sales objections. Increased product penetration in designated territories through sales to existing residential customers. Increased customer understanding of Comcast products and pricing models, as well as competitive advantage over other service providers. Evaluated competitive offers and framed responses to show the benefits of Comcast. Consistently met and exceeded sales goals as established by local market. Independently established and organized daily sales activities.

199 CHRYSLER LLC, Auburn Hills, Michigan

Superv Supervisor Manager/Group Leader 1998 - 2008

Developed and implemented Lean Manufacturing principles to ensure optimal efficiency of operation. Provided coordination and problem resolution for customers to ensure quality products delivered satisfactorily and on time. During my employment with Chrysler I had the opportunity to work in many areas within the company. Stamping, Gear Cutting, Assembly, Machining, and launched IFS (Independent Front Suspension). I investigated 1st step grievances, conducted 2nd step meetings, administrated attendance procedures, and also helped with general employment operations when reinstating employees.

Lead Production Group Leader coordinating production schedule, shift operating pattern and ISO compliance.

Coach and develop and train Small Teams into unified, highly motivated teams.

Apply “Theory of Constraints” to increase throughput productivity by improving equipment up-time, cost reduction and quality.

Monitor and analyze business metrics to drive plant strategies through Safety, Quality, Delivery, Cost and Morale.

Manage internal / external quality indictor feedback communication in the adoption of a variety of quality-improvement and quality-assurance processes.

Facilitate successful problem-solving groups that resulted in creative and innovative ideas for manufacturing and outside sales.

Maximize effectiveness of production team, equipment and materials to produce multi-line products within planned schedules.

Lead, develop and evaluate production staff of 50-85 members.

Worked with the UAW to address any concerns

Skills and Abilities

Sales & Marketing Corporate Accounting Strategic Planning Contract Negotiation Team Leader

Customer Service Project Management Kronos & Ulti Pro SMART XL System ADP Timekeeping/Payroll

Microsoft Office/Excel, Windows, PowerPoint, Spreadsheets, light office machinery repair and can operate general office equipment.

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