Customer Service Data Entry

******@*****.*** 817-***-****

Josephine Russell

Objective

A highly focused individual looking to obtain a challenging position with a company that offers the opportunity for growth. I’m a self-starter with the ability to successfully perform a variety of administrative tasks independently

Summary

Organized System Support-Implementer-Training Specialist who successfully manages multiple team members and data entry projects for large transactions. Transcription expert focused on delivering high quality results in a timely manner. Data Entry specialist adept at developing and maintaining databases. Advanced in clerical work within a department for one or more clerical functions with a high degree of accuracy. Highlights

● Administrative support specialist

● Time management skills

● Proficient in database management

● Advance in Microsoft Office Programs

● Strong problem solver

● Customer service-oriented

● Meticulous attention to detail

● 10-key Certified

Experience

System Support-Implementer-Training Specialist August 2003 to August 2017 Daystar Television Network - Bedford, TX

• Analyze and resolve problems for partner related activity throughout the Company.

• Develop, implement and maintain business processes working with various departments to develop resolutions

• Oversee domestic and international deposits ensuring all have been accurately processed through the banking software to the accounting department.

• Train new employees according to the company’s policies and procedures

• Recommend placement of trainees in the departmental areas according to their knowledge, understanding and capabilities of learned techniques

• Serves in a diversity of roles for many of Daystar's seasonal and promotional activities that include maintaining and coordinating the files for the Refreshing Times conference registration process

• Extensively trained in database management, transcription, word processing and desktop publishing

• Experience with managing and inputting data

• Ability to create effective organizational and filing systems Accomplishments

• Defined system software and Database for multi-million-dollar clients

• Debug software platforms for large companies to insure proper and successful transactions

• Developed system interfaces to automate business processes that were once manual

• Ensured and improved quality of service, by automating and developing interfaces

• Successfully developed business process which resulted in better time management and increased profit

References available upon request

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