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Food and beverage and Customer Service team leader

Abu Dhabi, Abu Dhabi, United Arab Emirates
August 17, 2018

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Taoufik Cherradi Zerrari

Abu Dhabi, UAE . Cell +*71.58.880.7914 .

Skype: live:aecd7c1e19a9b2ab

Professional Summary

Service Desk Team Leader provides exceptional leadership in help desk environments. Provides technical expertise to team members and supervises goal progression. Skilled in complain handling, guest satisfaction and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Patient and empathetic,


• Strong interpersonal skills

• Excellent communication skills

• An excellent planner and coordinator

• Filing and data archiving

• Attention to detail

• Customer service specialist

• Purchasing, accounting background

• Quick learner

• Strong client relations

• Creative problem solver

• MS Windows excellence

• POS systems knowledge

• Positive and friendly

• Excellent sales technical

Work history.

Front-desk team leader /2017 to 2018

Orange wheels - Abu Dhabi, United Arab Emirates

• Create an inspiring team environment with an open communication culture

• Set clear team goals

• Delegate tasks and set deadlines

• Oversee day-to-day operation

• Monitor team performance and report on metrics

• Motivate team members

• Discover training needs and provide coaching

• Listen to team members’ feedback and resolve any issues or conflicts

• Recognize high performance and reward accomplishments

• Encourage creativity and risk-taking

• Suggest and organize team building activities

• Investigate and resolve customer inquiries and complaints in an empathetic manner.

• Provide general administrative support.

• Maintain a weekly and monthly record for inventory.

• Make the list purchasing order for all area (retail, cafe, office supplies and party needs).

• Prepare reconciliation and daily sales report.

Taoufik Cherradi Zerrari Page 2 of

location in charge, 2015 to 2016

ANWAJ catering services - Doha, Qatar

• Supervised kitchen and service staff of 40 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shutdown.

• Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning

• Inspected food preparation areas to ensure safe and sanitary food-handling practices

• Meet, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

• Correctly calculated inventory and ordered appropriate supplies.

• Carefully interviewed, selected, trained and supervised staff. Food server, 2013 to 2014

Mazagan beach and resort - El Jadida, Morocco

• greet customers politely as they enter the restaurant

• present menus to customers

• take food and beverage orders accurately including any special requests

• input the order into POS System

• engage with customers to ensure total satisfaction

• participate in many banquet operations with big number of customers with high standard service Barista/waiter, 2012 to 2013

Hôtel Michlifen Ifrane Suite & Spa – Ifran, Morocco

• Greeted customers and provided excellent customer service.

• Pleasantly and courteously interacted with customers.

• Maintained high standards of customer service during high-volume, fast-paced operations.

• Built loyal clientele through friendly interactions and consistent appreciation.

• Ensured that the customers are having a high quality of food service. Education.

• Diploma of Specialization professional, 2009

• Institute of tourism and hotels technology (I.T.H.T FES) - Morocco Languages.

Arabic: Mother Tongue. * French: Fluently. * English: excellent. * Spanish: basic. Certificates.

• First aid certificate.

• Fire safety certificate.

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