Customer Service Medical Assistant

Ingrid Abreu

***-**** ********, ** *****

Phone: -978-***-****

E-mail: *************@*****.***

OBJECTIVE

To obtain a challenging position where I can utilize my interpersonal skills, extensive customer service experience, and medical knowledge expertise along with clinical skills in an environment that allows for professional and personal advancement.

EDUCATION

Phlebotomy Technician

CNA

North Shore Community College

Home Health Care Connection

05/2014-08/2014

Completed 2013

Medical Assistant

Lincoln Technical Institute

02/2007-07/2008

High School Diploma

Colegío Liceo Nocturno

07/1999-05/2003

EXPERIENCE

Mobile Phlebotomist, 02/2014-06/2018

US. Laboratories: Chelmsford, MA

•Performed a variety of routine blood drawing procedures to include venipuncture

•Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment

•Transported specimens to the laboratory for testing.

Customer Service Representative, 07/2011-02/2014

MILL CITY INSURANCE AGENCY: Lowell, MA

•Assist clients with insurance quotes.

•Process payment and forward money to insurance carriers.

•Assist clients with comments and concerns.

•Build and maintain relationships with both insurance carriers and clients.

Certified Nurse Assistant, 01/2013-05/2013

Sutton Hill: N. Andover, MA

•Assist with personal care administering medications

•Utilization of hover lifts for transfers

•Transport to medical appointments

•ADL’s, feeding, bathing and assist with personal care

•Record progress reports

•Insert and removal of catheters

•Communicated with other PCA’s

Private Care, 12/2008–02/2009

Personal Care of Joan Murphy: Reading, MA

•Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.

•Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

SKILLS

Ostomy Care

Phlebotomy

Pharmacology

Injections

CPR/AED

EKG

Medical Assistant

Specimen Collection and Testing

Medisoft Software

Aseptic Medical Techniques

Charting and Patient Prep

Medical Law and Ethics

Bilingual Spanish and English

Customer Service

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