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Customer Service Document Control

Hayward, California, United States
August 17, 2018

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Emma Inanlou

Sunnyvale, CA ***** ● ● 240-***-****


A committed & self-motivated QA Document Control, holding B.Sc. in biology, with the background of project management with 3 years of experience in a technical, medical and production environment.

Key Skills

Skilled in cross-functional team coordination and collaboration.

Possess outstanding time management and organizational skills.

Proficient in MS Office (Word, Excel, PowerPoint).

Excellent written and verbal communication and interpersonal skills, facilitating productive relationships with customers and team members.

Detail oriented; managing several task simultaneously; meet goals and deadline successfully.


Document Control QA Aug 2015 – Present

TE Connectivity, Fremont, CA

Interact and work closely with Procurement, Marketing, Customer Service and Design / Engineering and Labs departments.

Data entry in several databases (Manman, Xactman, Order Management, RMA DB, TECHS and Product Configurator application.) and worked with DM TEC, Windchill PDMLink, HQMS, CPR, Arena ECO and Cubes.

Analyze, process and track engineering change order (ECO-ECN) submissions to minimize processing time between submission and implementation, optimizing department throughput.

Handle the RoHS compliant documentation and Mineral Conflict.

Maintain log / records of Standard Catalog Part Number, Drawing, Component, Procedure, QA Index and ECO-ECN.

Loading custom and standard part numbers into database, updating / adding BOM and routing structures.

Ensure that master drawing files, customer approval, BOM and design history files are accurate, current, and that effective control is maintained over drawings and other document records.

Ability to handle documents under different export classification: EAR99, ITAR confidential and classified information.

Support internal and external quality audit / inspections; Expert resource on company processes; maintain and handle company procedures mentored by internal auditors. Updating and keeping all employees training record.

Poject Manager - Supply Chain - Export Mar 2011 – Sep 2014

Petro Mashal, Tehran, Iran

Managed the day-to-day operational goals of the air & ocean export team, supervising and mentoring a staff of 3; communicated directly across vendor/suppliers domestic shipments, materials management, customers order processing, logistics coordination and warehousing.

Managed all logistical operations to include the planning, procurement, receipt/distribution and inventory.

Sourced and qualified variety of commodities for new product development.

Created vendor contracts, negotiated with suppliers and led quarterly reviews.

Reduced costs and implementing strategic plans to move goods between countries; facilitated the decision-making process by supporting senior management.

Monitored regulatory changes and revise compliance policies and practices in accordance with changing legal framework, customs guidelines and regulations to meet foreign trade regulations for 40+ countries especially in Southeast Asia, Middle East & Eastern Europe.

Excellent in LC (Letter of Credit) based on Incoterms 2010.

Managed product item database, product specifications, price lists and sell sheets.


Bachelor of Science, Biology

Alzahra University, Tehran, Iran

Professional Course: Business/Commercial Communication and Documentation

Shahid Beheshti University, Tehran, Iran


Lead for SF Bay Area TE Women In Network (The Women in Networking Employee Resource Group is striving to acknowledge gender issues around the globe, increase awareness & improve the working environment)

Member of TE Fremont Corporate Responsibility (Supporting non-profit organization & community involvement)

Active member of TE Fremont Site Council (Planning events for Fremont TE campus, arrange communication whiting campus, etc.)

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