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Retail management

Grove City, Ohio, 43123, United States
August 17, 2018

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**** *********** ** #***, **********, OH 43123


Accomplished Assistant Store Manager with more than 20 years working in the Retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating a positive working environment.



Employee training


Sales expertise

Customer service

Cash handling expert

Courteous, professional demeanor

Quick learner

Forecasting and planning



Turkey Hill Mini Market

Restaurant Team Member // Urbancrest, OH // January 2018 to Current

Restocked food items, including condiments and toppings, whenever they appeared to be running low.

Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses.

Provided friendly and attentive service.

Delivered quality service by providing a warm and welcoming environment.

Kept facility compliant with health codes, sanitation requirements and license regulations.

Dollar General

Assistant Store Manager // Columbus, OH // January 2017 to June 2017

Immediately addressed problems with customers to promote quick and successful resolution.

Processed payments for credit and debit cards and returned the proper change for cash transactions.

Welcomed customers into the store and helped them locate items.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Supervised and directed all merchandise and shipment processing.

Worked with the management team to implement the proper division of responsibilities.

Kohl's Grove City

Sales Associate // Grove City, OH // September 2016 to January 2017

Helped customers with questions, problems and complaints in person and via telephone.

Stocked shelves and supplies and organized displays.

Verified that all customers received receipts for purchases.

Organized racks and shelves to maintain the visual appeal of the store.

Kept work areas clean and neat at all times.

Greeted customers and ascertained customers' needs.

Developed positive customer relationships through friendly greetings and excellent service.


Deli Clerk // Grove City, OH // November 2015 to January 2016

Opened new inventory and rotated stock by dates to maintain freshness.

Kept work areas clean, neat and sanitized according to requirements.

Prepared orders according to customer preferences.

Maintained calm and professional demeanor in all situations.

Sunoco /CB Inc.

Supervisor // MT STERLING, OH // August 2006 to May 2013

Developed and enforced safety standards and procedures for food quality and sanitation purposes.

Marked clearance items down and moved the merchandise to its proper area of the store.

Provided an elevated customer experience to generate a loyal clientèle.

Answered customer telephone calls promptly and in an appropriate manner.

Scheduled weekly inventory pickups and deliveries with vendors.

Maintained cleanliness and presentation of stock room and production floor.

Processed cash and credit payments rapidly and accurately.


High School Diploma

Westfall High School // Williamsport, OH // 1987

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