Customer Service Administrative Assistant

H ARLEY M. YEAGR

740-***-**** *********@*****.*** 2607 Trego Creek Road Chillicothe, OH 45601

P ROFESSIONAL SUMMARY

Detail-oriented Administrative Accounting Human Resources Specialist, effectively maintaining accurate

administrative information for mid to large scale professional organizations.

S KILLS

Finance Excellent multi-tasking ability Quickbooks

Microsoft Office certified Attention to detail Organizational skills

High accuracy Team building HeartSaver First Aid CPR AED

E DUCATION

Chillicothe High School

2013 High School Diploma

E XPERIENCE

Edwards & Son Contracting Co., Inc. Kingston, Ohio

Human Resources Director 2017 current

Demonstrated ability to lead and motivate

Process weekly payroll

Manage office and team of employees and sub-contractors

Schedule and assist in meetings between General Contractor & homeowners

Process all payable & receivable finances

Responsible for all tax liabilities being submitted/processed

Oversee job sites & projects to ensure quality work is being preformed

Configure & create work orders, estimates, proposals & invoices

Oversee sister-company hardware store and employees

Managed sister-company apartment complex property and tenets

Plan and coordinate the workforce to best use employees talents

Resolve issues between management and employees

Advise managers on policies like equal employment opportunity and sexual harassment

Oversee recruitment and hiring process

Direct disciplinary procedures

Miscellaneous errands and office duties

PPG Corporate Finance Chillicothe, Ohio

Accounting Associate 2016 2017

Daily use of Citrix/QAD

Accounts Payable

Analyzed monthly balance sheet accounts for corporate reporting

Generated financial statements and facilitated account closing procedures each month

Trained new employees on accounting principles and company procedures

Analyzed and researches reporting issues to improve accounting operations

Coded and entered at least 400 invoices each day into the in-house accounting software

Composed effective accounting reports summarizing accost payable data

Maintained extremely high accuracy rate in calculating discounts, interest and commissions

Monitored payments due from clients and promptly contacted clients with past due payments

Affordable Air Heating & Cooling Chillicothe, Ohio

Administrative Assistant 2015 2016

Scheduled service call appointments

Dispatched technicians to proper locations

Prepared material lists for the General Manager

Processed invoices and cash, check and credit card payments

Answered all incoming phone calls

Made customer service satisfaction calls

Established and maintained computer and physical filing systems

Designed online marketing brochures

Handled all incoming business and client request for information

Assisted in the merger of two HVAC companies

Payroll assist, via QuickBooks

Sherwin Williams Chillicothe, Ohio

Customer Service Associate 2013 2015

Submitted personalized orders

Worked on POS system daily

Trained new hire associates, including but not limited to, management

Made and received business and sales calls

Prepared, scheduled and dispatched daily deliveries

Prepared vendor invoices and processed incoming payments

Interacted face to face with customers, contractors and potential accounts

Sourced vendors for special project needs and negotiated contracts

Store key holder, in charge of all bank deposits and insured money deliveries

R EFERENCES

Julie Colburn, Forward Air Inc., Lead Logistics Specialist 740-***-****

Grace Rennard, PPG Corporate Finance, Accounting Associate 740-***-****

Jennifer Ater, Ater, Schmidt & Wissler Law, Asst. Prosecuting Attorney 740-***-****

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