Manager Service

Carolyn M. King

*** *. ****** ***, **********, DE 19804

Phone: 302-***-****

Email: ************.******@*****.***

Objective:

To use my vast work experience and acquired skills to pursue meaningful and challenging opportunities.

(45 years of experience in the banking industry).

Professional Experience

January 1999 to November 17th 2017

HSBC Bank USA

90 Christiana Road, New Castle Delaware 19720

Assistant Vice President – Client Services Senior Account Manager

Responsibilities:

Manage the provision of client service portfolios for countries throughout Asia, UK, and Africa, including branches located in the US.

Accountable for delivering Client Service excellence globally and effectively managing any risks and issues.

Maintain regular dialogue with the staff to foster teamwork and cooperation, in addition to providing analysis and recommendations to senior management

Identify opportunities to streamline processes, eliminate redundancy, increase revenue, and strengthen relationships.

Identify client requirements, working with RM’s and Product Managers to address their needs to enhance client experience.

Excellent interpersonal skills and ability to interact and build relationships with internal and external clients.

Experience with knowledge of local regulatory requirements related to Anti Money Laundering.

Excellent range of communication skills, including written/verbal, and the ability to deliver compelling presentation.

Training and coaching junior team member.

Resolve and identify issues promptly, escalate concerns to management as appropriate.

July 1986 to January 1999

JP Morgan Christiana Bank

500 Stanton Christiana Road, Stanton Delaware 19713

Client Service Representative Specialist

JPM Client Service Project Initiative to migrate JPM’s accounts to HSBC Bank USA.

Accountable for delivering Client Service excellence globally and effectively managing any risks and issues.

Identify and introduce service improvements to improve the overall client experience.

Provides transaction banking products, services and solutions to the clients of JPM’ Global Banking and Markets and Commercial Banking businesses.

Opening and closing various accounts.

Review legal documentation required to open and close accounts.

JPM Client Service Project Initiative to migrate JPM’s New York Risk Management

JP Morgan Bank (Formerly Morgan Guaranty Trust Company)

15 Broad Street, New York, New York 10005

Human Resources to Representative 1986 to 1988

Interviewing qualified candidates for hire for specific positions with the institution.

Legal Documentation Specialist – 1988 to 1990

Review of legal documentation to ensure authenticity to open or close accounts.

Authorities Manager – 1990 – to 1999

References: Juliett Tabron – Cell 897 1006

Supervisor of 10 individuals responsible for streamlining and improving Account Opening Documents.

Another Project Initiative to relocate the business from New York to Delaware.

Education:

High School Diploma –John Armstrong Chaloner High, Roanoke Rapids, North Carolina - 1970

Associates Degree (Business) –Pace University, Brooklyn New York – 1970 to 1972

Reference: Juliette Tabron – cell – 302-***-****

Nan Ryan – cell – 484-***-****

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