Information Systems Manager

DANIEL JOSEPH MIKA

**** ********* ****, *******, ******** 22032

Cell: 571-***-**** Email: ******@*********.***.*** OBJECTIVE

To obtain full time employment in the field of Information Systems and Operation Management by leveraging my leadership abilities as well as my technical, communication, and writing skills. I aim to use my skills and abilities to add significant and crucial value to the workplace I enter.

EDUCATION

Bachelor’s Degree in Information Systems and Operations Management Graduation Date: Summer 2018 The George Mason University Fairfax, VA

School of Business

RELEVANT SKILLS

Computer and Technical Skills: Experienced using Oracle Application Express to develop database applications. Experienced using SCCM to build large scale reports, as well as controlling remote machines. Experience using ServiceNow to open and manage tickets. Proficient in R coding, including dplyr and ggplot. Highly experienced with Microsoft applications, including Excel and SQL Server. Relevant Coursework: Developed fine technical knowledge through classes in Management Information Systems, Operations Management, and Information Technology. Furthered practical knowledge through Business, and Marketing classes. PROFESSIONAL EXPERIENCE

AARP, ITS-Financial Mgmt Governance Washington, DC Tech Support - EUT Summer 2017

● Analyzed applications within the environment and rationalized them uniquely for every single BU, over 3000 machines

● Corresponded and worked closely with external Organizations (DXC, HCL, Microsoft, and Plantronics) on behalf of AARP

● Opened over 250 ServiceNow tickets and managed them for AARP in high correspondence with HCL

● Built upon communication, writing, and technical skills through working on many various projects with many different teams

● (More responsibilities and details further down) Sports Intellect Training LLC. Herndon, VA

Manager Spring 2017

● Developed several database applications using Oracle Application Express

● Helped facilitate in the hiring of other qualified interns for appropriate positions

● Conducted relations and acted as a liaison between interns and the owner of the Company

● Managed interns to help develop respective products and meet their requirements Camp Cedar Casco, ME

Department Head and Councilor Summer 2015

● Developed and implemented large technique-based practices for inexperienced athletes aging from eight to fifteen years old

● Led and trained an inexperienced staff to train them to be knowledgeable about techniques and interactions with kids

● Learned valuable leadership skills and gained relevant experience with managing and training groups of people

● Furthered valuable communication skills through formal interactions with directors, parents, coworkers, and kids ISOM PROJECTS

Personal Website and other projects Fairfax, VA

Student and team member 2014 - Present

• Designed and built a website that detailed a report and research on the Large Hadron Collider

• Designed a new system to overhaul the current process requiring student-athletes to go to excessive lengths for class registration

• Assisted in the development of a youth sports website using Oracle Application Express FURTHER RESPONSIBILITIES AND DETAILS

AARP, ITS-Financial Mgmt Governance Washington, DC Lead IT Tech Support - EUT Summer 2017

● Worked several week-long device showcases, requiring adept knowledge on the respective technologies and policies

● Furthered time management skills through continuing work on other responsibilities, while also working on showcases all day

● Worked closely with Microsoft and Plantronics to expertly discuss and train inexperienced staff to use their devices

● Assisted in migrating Skype For Business user profiles from on premises to the cloud

● Built and proposed my own in-depth project to further end user support, working its way all the way up to the CIO and CFO LEADERSHIP

George Mason Wrestling and Robinson Secondary Fairfax, VA Student-Athlete and Scholarship recipient 2010 – Present

● Earned prestigious awards as both a Football and Wrestling team captain in high school

• Earned a scholarship to pay college tuition by acting as a consistent and reliable leader and teammate

• Consistently exceeded in leadership roles as student-athlete both in the classroom and on the wrestling mat

• Completed four years of wrestling as a student-athlete at the Division 1 level References available upon request

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