Engineer Project Manager

Munzin Chowdhury Ph: 917-***-****

******@*****.***

OBJECTIVE

Seeking a full time project manager position where I can bring together my 11 years of varied experience in various technologies as well as team leadership, strong customer and organizational skills.

PROFESSIONAL EXPERIENCE

IPsoft, Inc. New York, NY 03/2007-03/2018

Senior R&D Solution Engineer, Research and Development

03/2015 – 03/2018

Owned and ran global Change Management and implemented process workflows for all IPsoft departments and clients. Was responsible for guaranteeing the quality and the consistency of the workflows

oDeveloped and governed reports using MySQL and MS Office excel for better visibility on day to day issues and continuous improvement to change management workflows. Performed post change analysis to reduce future exceptions

oEstablished and implemented change management process frameworks and integrated automation solutions, thereby reducing human intervention by 30%, and gaining 68% efficiency

Led a global team for client application management to ensure predictable deployment outcomes. Analyzed crashes, deployment failures, and various technical errors and provided root causes

Built Business Process Workflows for IPsoft’s artificial intelligent platform to support and manage client requirements

oCreated an accessibility testing methodology for IPsoft’s artificial intelligence platform based on individual client needs

oAssisted AI developers by creating live test cases and verifying outcomes to derive better solutions for clients’ business operations

oProvided training to the global sales team on the benefits of using IPsoft’s Artificial Intelligence agent, Amelia for business operation and client interactions

oDesigned AI workflows and rule sets which reduced client’s global staffing requirements by 5%

oIntegrated a face recognition AI agent with pre-trained models for IPsoft and clients use

Automated and set up processes for routine deployment tasks, reducing operational workload by 40%

Worked with Natural Language Processing and tested grammars and classifiers

Senior Service Transition Engineer, Service Transition

03/2014-03/2015

Automated and improved repetitive change management tasks by creating process flows

Assisted with pre-sales design and support

Implemented custom application monitoring for client environments using Perl and XML

Senior Application Administrator / Technical Lead, Service Operation

03/2008 - 03/2014

Administered and installed application and web tiers in testing, staging, and production client environments. Maintained Netsaint-based monitoring for multiple client environments. Worked closely with clients to provide feedback and guidance on infrastructure changes

Implemented scripts and routines to enhance the stability of existing environments through proactive measures.

Built performance test cases using Selinium IDE tool and Junit

Designed and built automation for recurring tasks and problem remediation

Generated reports for clients using RRDTool and Cacti

Automated test runs utilizing IntelliJ and Jenkins

Migrated several large Weblogic and Websphere instances to newer versions, both major and minor version updates

Application Administrator / Technical Lead, Service Operation

03/2007 - 3/2008

Supported customized J2EE applications running on clients’ multi-platform servers

Developed and deployed standardized monitoring for clients’ environments

oWorked with clients on application monitoring specification and strategy

oDefined and created discovery process for finding J2EE applications on new clients’ servers in order to set up monitoring

Documented “how-to” processes for specific application issues for Service Operation Department

Designed and implemented escalation processes utilizing ITILv3 tool in order to align clients with industry best practices

Configured and maintained application code deployments

AZUL SYSTEMS, Mountain View, CA 09/2005-09/2006

Performance Engineer, QA Software Team

Responsible for specifying, implementing, installing and testing appliances on Azul’s systems

Troubleshot issues found and generated test reports. Used LoadRunner with Medrec to monitor appliance’s performance

Performed comparative and graphical analysis of Azul’s Java against third party Java using WilyCollector for plotting performance statistics

Set up and executed processes for SpecjAppSever to collect performance data using all version of Weblogic, and trained colleagues on the tool.

Set up Oracle 9i and 10g for the QA-Software team in India.

Ran security audits using Nessus Scan

SKILLS

• Programming languages: Perl, bash shell, Java, Python

• Operating Systems: GNU/Linux, Solaris, Windows, Mac OSX

• Software and Technologies: Jenkins, Git, JbossAS, WebLogic, Nagios 3, Apache HTTP Server, Apache Tomcat, HTML, Lab VIEW 6.0, LoadRunner, WilyCollector, Nessus, Netsaint, RRDtool, Cacti, Junit, IntelliJ, Selenium IDE, Websphere, J2EE, OpenCV, OpenFace, MySQL, XML, Docker, Google Cloud, Kubernetes, ITIL

EDUCATION

NEW YORK UNIVERSITY, New York, NY

BS, Mathematics, May 2005

STEVENS INSTITUTE OF TECHNOLOGY, Hoboken, NJ

BE, Electrical Engineering, Minor: Computer Engineering, May 2005

Contact this candidate