Maria D’Amico

* ***** ******, ******, ** ***** 508-***-**** ac6pjj@r.postjobfree.com

OBJECTIVE:

Seeking a position where I may demonstrate my excellent knowledge and the abilities in office procedure and/or customer service for your company.

SUMMARY OF SKILLS:

•Bilingual, fluent with writing and speaking both Spanish and English

•Expert in maintaining productive written correspondence with vendors

•Strong written and verbal communication skills

•Proven collaborative skills to facilitate team-work

•Competent in PC operations and software including Windows OS, Internet and MS Office Suite

PROFESSIONAL EXPERIENCE:

Various Temporary Contract Positions:

Metro West Medical Center, Framingham, MA

March to April 2018

Administrative Assistant (contractor)

•Ensure Confidentiality of all personal records information

•Ensure all personal records filing is up to date

•File all loose documentation pertaining to the personal files

•Ability to work independently with minimal supervision

Canon Business Process Services, Inc. (Sun Life Financial, Wellesley, MA)

September 2017 to November 2017

Data Entry (contractor)

•General office procedures

•Filing and verifying documents

•Data entry of information into an automated system

•Document retrieval

•Scanning and printing the documents

•Data entry and document management

General Dynamics Information Technologies, Westwood, MA

Nov 2016-Mar 2017

Data Entry (contractor)

•Attention to detail and accuracy in scanning, filing and verifying documents required

•Data entry of information into an automated system and perform related administrative duties

•Document retrieval to support audit requests when required

•Daily scanning of document types requiring specific workflow instructions for each document

•Document retrieval to support audit requests when required

Cumberland Farms, Westwood, MA

June 2016 to October 2016

Office Clerk (contractor)

•Responsible for data entry of purchase orders

•Responsible for scheduling deliveries

•Responsible for entering adjustments

•Responsible for logging temperature recordings, totes & milk crates

•Maintained invoice filing

Life Plans, Inc., Waltham MA

March 2016 to June 2016

Customer Service Representative (contractor)

•High volume of outbound and inbound volume supporting all products & services

•Filing and verifying documents

•Order medical records daily for long term care claims

•Process and billing invoices

•Scanning and printing the documents

•Data entry enter new policies, claims and applications for long term care

OnProcess Technology, Ashland, MA

June 2005 to September 2015

Administrative Assistant

•Greeted and assisted clients and visitors, ensuring that they received and excellent first impression of the company

•Answered inbound calls as well as made outbound calls using telephone etiquette, solving customer issues and rebuilding client trust using analytical problem solving skills

•Microsoft Office proficient

•Experience in a Call Center Environment

•Proven ability to communicate general information in an accurate and customer-friendly way

•Coordinated purchasing, order entry and delivery supplies

•Assisted other departments with additional clerical duties such as mailing, copying and faxing important documentation

•Able to handle and prioritize multiple tasks

•Mailed letters and searched online and by phone for correct information for clients

•Sorted and distributed in house mail

•Data Entry and document management of contracts for the vendors

•Tracked and processed FedEx and UPS packages

EDUCATION:

Brookline High School, Brookline, MA

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