Customer Service Representative
Resume:
**** * ***** ***** *******, Louisiana, ***** 504-***-**** **************@*****.***
Brenisha Pierre
Laplace, Louisiana, 70068
**************@*****.***
PROFESSIONAL SUMMARY
I am a determined, hard working, and contentious professional with 5+ years of experience in client-oriented environments. I am seeking to further develop my skills in a forward-thinking organization.
SKILLS
Leadership
Conflict resolution
Time management
Teamwork
Adaptability
Self-motivation
Decision making
Ability to work under pressure
EDUCATION
Delgado Community College, New Orleans, LA
Associates in Biological Science Candidate, Expected graduation, Dec 2017 Gained further understanding of the movement of matter and energy within biological systems and conducted observations of properties that make up complex biological networks.
Increased knowledge in overall interpretation of scientific research, and applied scientific approaches to issues of varying scope.
WORK EXPERIENCE
DELGADO COMMUNITY COLLEGE, New Orleans, LA
Customer Support Representative, Jul 2015 – May 2016 Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Relay or route written or verbal messages.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Refer unresolved customer grievances to designated departments for further investigation.
2300 N Sugar Ridge Laplace, Louisiana, 70068 504-***-**** **************@*****.*** MACY'S, Metairie, LA
Retail Customer Service Associate, Nov 2012 – Jan 2015 Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
MCDONALD'S, Destrehan, LA
Customer Service Representative, Aug 2012 – Jun 2015 Receive payment by cash, check, credit cards, vouchers, or automatic debits. Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Supervise others and provide on-the-job training.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
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