Nicole Bucci

*** ******** ******, ************ **, 19111 215-***-**** ac6phq@r.postjobfree.com

Objective

To obtain a position as a project coordinator for a leading company to accomplish career goals and contribute to the efficiency of the team.

BACHELOR OF SCIENCE MAY 2019 PEIRCE COLLEGE

Major: Information Technology

ASSOCIATE OF ARTS MAY 2014 BUCKS COUNTY COMMUNITY COLLEGE

Major: Information Technology

Certification

Microsoft Installing and Configuring Windows Server 2012, Exam 70-410

Skills & Abilities

Excellent written and oral communication

Microsoft Office (Word, Excel, Power Point, Outlook)

Superior organizational and time management skills

Manage team members, daily tasks, and schedules using Salesforce

Excellent team player and strong team-building skills

Good knowledge of measurable tasks and dedicated to completing a task on time

Exceptional problem solving and analytical skills

Strong negotiation skill

Experience

TECHNICAL TEAM LEAD SICOM SYSTEMS JUNE 2016 - CURRENT

Organize trainings to teach team members new techniques and methods.

Work alongside other departments to achieve company goals and visions.

Perform regular appraisal of team member’s performance and devise strategies to help with improvement.

Assign tasks to team member and see through all tasks are completed on time.

TECHNICAL SUPPORT REPRESENTATIVE SICOM SYSTEMS MAY 2013 – JUNE 2016

Provided computer help desk support via telephone and VPN. Performed troubleshooting of systems issues, documented help desk tickets/resolutions.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and researching required information using available resources.