Teri A Miller

**** * **** **

MILWAUKEE, Wisconsin 53219

262-***-****

ac6phf@r.postjobfree.com

PROFESSIONAL SUMMARY

As a seasoned applicant, I have experience in a wide variety of human service fields. Including day programs, residential care facilities, and community support agencies. In these settings, I worked directly with individuals with intellectual, developmental disabilities, and physical and mental health challenges.

SKILLS

BI have worked as an administrator, behavioral health specialist, and case manager. I have been responsible for day to day operations of assisted living facilities, developed and implemented behavioral and individual support plans, hired/trained/disciplined direct care and support staff, and coordinated support services staff who were working with individuals with developmental, mental health, and frail elder disabilities.

WORK EXPERIENCE

1/2013 to 4/2018

Community Care, Inc

MIlwaukee, Wisconsin

Care Manager

• Advocate for clients or patients to resolve crises.

• Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.

• Identify environmental impediments to client or patient progress through interviews and review of patient records.

• Modify treatment plans to comply with changes in clients' status.

• Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.

• Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education.

• Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy.

6/2011 to 11/2012

GoldenView Assisted Living

MILWAUKEE, Wisconsin

Administrator

• Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.

• Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.

• Develop and implement organizational policies and procedures for the facility or medical unit.

• Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.

• Develop instructional materials and conduct in-service and community-based educational programs.

• Direct or conduct recruitment, hiring and training of personnel.

• Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.

• Establish objectives and evaluative or operational criteria for units they manage.

• Establish work schedules and assignments for staff, according to workload, space and equipment availability.

• Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.

• Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.

• Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.

• Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.

• Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.

• Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.

2/2008 to 6/2011

Abundant Life Manor

MILWAUKEE, Wisconsin

Behavioral Health Specialist

• Act as liaisons between clients and medical staff.

• Attend training sessions to increase knowledge and skills.

• Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information.

• Confer with family members or others close to clients to keep them informed of treatment planning and progress.

• Coordinate counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or social workers.

• Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.

• Counsel family members to assist them in understanding, dealing with, and supporting clients or patients.

• Develop client treatment plans based on research, clinical experience, and client histories.

• Instruct others in program methods, procedures, or functions.

• Interview clients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program.

• Intervene as an advocate for clients or patients to resolve emergency problems in crisis situations.

• Modify treatment plans to comply with changes in client status.

• Participate in case conferences or staff meetings.

• Review and evaluate clients' progress in relation to measurable goals described in treatment and care plans.

• Train or supervise student interns or new staff members.

CERTIFICATIONS, LICENSES, AWARDS

None

EDUCATION

3/2016 to present

Liberty University

M.Div. - Healthcare Chaplaincy

10/1985 to 5/1987

Cardinal Stritch University

Healthcare Administration

M.S.

9/1979 to 6/1983

Marquette University

Psychology, Philosophy

B.A. - Psychology

Minor - Philosophy

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