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IT Infrastructure & Operations Manager

Location:
Cairo, Cairo Governorate, Egypt
Posted:
August 17, 2018

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Resume:

Abdallah Hamdy Mohamed Elsayed

Objective

My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business via 15+ years Information Technology experience from various global industries. Certifications

and Courses

IT4ITTM Foundation Certificate

Lean IT Foundation Certificate

ITIL® Expert Certificate in IT Service Management

ITIL® Foundation Certificate in IT Service Management

ITIL® Intermediate Certificate in IT Service Operation

ITIL® Intermediate Certificate in IT Continual Service Improvement

ITIL® Intermediate Certificate in IT Service Transition

ITIL® Intermediate Certificate in IT Service Strategy

ITIL® Intermediate Certificate in IT Service Design

ITIL® Certificate in Managing Across Lifecycle (MALC)

Sun Solaris Certification (SCSA)

310-011 – Solaris Certified system administration for Solaris 8 Operating Environment (Part I)

310-012 - Solaris Certified system administration for Solaris 8 Operating Environment (Part II)

Redhat Linux Course

RH131 – Redhat System Administrator

RH253 – Redhat Networking & Security Administrator

IBM DS8000 Implementation Workshop

Address: Block D25, Darna Compound,Ring Road,

Maadi, Cairo, Egypt

Mobile: +2-010********

E-mail1: ac6pg5@r.postjobfree.com

E-mail2: ac6pg5@r.postjobfree.com

Professional

Experience

Aug 2017 - Present

Apr 2016 - Present

Jan 2015 – Jul 2017

Technical Operations Department Manager

B.TECH

Leading a group of unit managers (Datacenter, Network & Telephony and Service Delivery) and their teams to:

Design, implement and operate the IT Infrastructure and internal IT in alignment with current business needs and future growth plans.

Design and execute short and long term strategic plans.

Set IT operations budgets and assets.

Manage and establish priorities for maintenance, design, development and analysis of IT services.

Maintain quality control through establishing and maintaining technical operations policies and standards.

Perform feasibility studies for different new and upgrade projects, conversions and improvements.

Manage contracts, vendor negotiations, and RFPs.

Implement approaches directly improving the SLAs.

Create and improve the department processes in compliance with ITIL best practices.

Oversee the day-to-day technical operations, internal IT activities and staff functions.

IT Infrastructure Consultant

Freelancer

Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems.

Define operating system and hardware standards in collaboration with stakeholders and owners.

Design and execute short plus long term strategic plans to assure infrastructure capacity attains current and future needs.

Perform feasibility studies for different upgrade projects, conversions and improvements.

Supervise data center group and lead, direct and utilize knowledge on best practices in area related to infrastructure. Infrastructure Systems Manager

Fawry Integrated Systems

Develop and design IT Infrastructure department to align with business needs and future growth.

Manage IT operations and infrastructure budgets and assets.

Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems.

Define operating system and hardware standards in collaboration with stakeholders and owners.

Design and execute short plus long term strategic plans and to assure infrastructure capacity attains current and future needs.

Perform feasibility studies for different upgrade projects, conversions and improvements.

Feb 2009 – Dec 2014

Supervise data center group and lead, direct and utilize knowledge on best practices in area related to infrastructure.

Manage day-to-day computer and technical operations and staff functions.

Responsible for contracts, vendor negotiations, and bid proposals.

Design and execute project to replace legacy servers and incorporate them into a virtual platform.

Implement change control process to reduce errors and downtime.

Implement approaches directly improving the SLAs.

Initiate a project to adopt some ITIL processes. System Engineer Manager

Fawry for Banking and Payment Technology Services

Managing a team of administrators and responsible for:

Building and maintain the livability of Fawry’s production and staging datacenters.

Manage day-to-day computer and technical operations and staff functions.

Responsible for contracts, vendor negotiations, and bid proposals.

Design and execute project to replace legacy servers and incorporate them into a virtual platform.

Implement change control process to reduce errors and downtime.

Installation, configuration, maintenance and administration of a complete system that handles more than 1 million transaction per day including:

o IBM pSeries Servers

o IBM Bladecenter Servers

o IBM Pureflex Servers

o IBM xSeries Servers

o IBM DS Storage

o IBM V7000 Storage

o IBM SAN switches

Installation and administration of operating systems: o AIX 6.1

o AIX 7.1

o PowerHA (HACMP)

o Windows 2003

o Windows 2008

Installation and administration of DB engines:

o IBM DB2 V9

o Oracle 11G

o SQL 2008

Installation and administration of IBM Middleware: o IBM Websphere Application Server

o IBM Websphere Message Broker

Installation and administration of Fawry’s in-house built applications both inside Fawry and at customers’ sites.

Administrating backup and monitoring products:

May 2007 – Jan 2009

Jul 2005 – April 2007

Oct 2003 – Jun 2005

Feb 2002 - Sep 2003

Dec 2000 - Jan 2002

o IBM Tivoli Storage Manager

o IBM Tivoli Monitoring

o ManageEngine Application Manager

Design and implement a new disaster recovery datacenter.

Integrated both AIX and Windows to use active directory as a centralized LDAP Server.

Provide day-to-day support for internal and external customers.

Acted as a Senior Security Office during the course of achieving PCI 2.0 certificate.

System Support Engineer

SUN Microsystems

Responsibilities:

Installation, configuration and maintenance of SUN servers and storages.

Systems & Network Administrator

SWS (Smart Wireless Systems)

Responsibilities:

Installation, configuration and maintenance of Liunx servers.

Installation, configuration and maintenance of Solaris, Redhat and Windows workstations.

Configuring and monitoring the NIS & Samba services.

Designing, implementing and maintaining the LAN.

Backup planning and implementation.

Responding to user’s different problem requests. Systems & Network Administrator

Sites International

Responsibilities:

Installation, configuration and maintenance of Windows servers and workstations.

Designing, implementing and maintaining the LAN.

Configuring and monitoring the company’s domain.

Configuring and monitoring the mail server.

Backup planning and implementation.

Responding to user’s different problem requests. Systems & Network Administrator

PGS (Petroleum & Gas Services)

Responsibilities:

Installation, configuration and maintenance of AIX servers.

Installation, configuration and maintenance of Solaris, Redhat and Windows workstations.

Configuring and monitoring the NIS & Samba services.

Backup planning and implementation.

Responding to user’s different problem requests. System & Network Administrator

ITC – Stationed at BP (British Petroleum)

Responsibilities:

Installation, configuration and maintenance of Solaris servers Dec 2000 - Present

and workstations.

Configuring and monitoring the NIS service.

Backup planning and implementation.

Computer Instructor

Part Time

Responsibilities:

AIX Instructor at IBM Centers.

Solaris Instructor at IT Egypt.

UNIX - Linux – Network Instructor as a freelancer. Technical

Expertise

Windows 9x, NT, 2000, XP, 2003 and 2008.

UNIX Sun Solaris and AIX.

Linux Redhat.

VMware products.

LAN design, implementation and maintenance.

Hardware installation and maintenance.

Infrastructure design and implementation.

Skills &

Personality

Punctuality, ownership and commitment.

Ability to work well under pressure with all levels of management and personnel.

Learn quickly, self-motivated, dependable, patient, loyal, and goal-oriented.

Excellent communication skills.

Ability to work independently and as a cooperative team member.

Ability to guide, mentor and motivate team members/sub- ordinates

Ability and willingness to transfer knowledge to others.

Ability to write to-the-point technical documentation and incident reports.

Ability to investigate, troubleshoot and resolve technical issues.

Education

B.Sc. Computer and System Engineering, Ain-Shams University, Faculty of Engineering – (2000)

Major: Computer & System Engineering

Overall Grade: Good

Graduation Project Grade: Very Good

Languages

Arabic : mother tongue

English : Excellent written and spoken

Personal

Information

Nationality: Egyptian

Date of Birth: March 12, 1978

Marital Status: Married

Military Status: Exempted



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