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Customer Service Care

Location:
Cameroon
Salary:
3500+
Posted:
August 17, 2018

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Resume:

CURRICULUM VITAE

Name: TIDJON AUDREY NGAM

Nationality: Cameroonian

Address: South West Region Cameroon

Contact: +237*********

Skype name: audrey ngama

E-mail: ac6pdt@r.postjobfree.com

Career Objective

Seeking a challenging and varied position. I am pleased to be able to offer any employer my six years of experience within the food & beverage industry. I boast a thorough knowledge of all in-house operations while I am passion dealing with the needs of the client. I have worked for Starbucks coffee, so pressure is never a concern. I am also a team player and I hope to develop long-term relationships with employees and senior staff alike. I am ideally searching for an establishment, to explore my skills for company’s and my personal growth.

Professional Qualifications

-Approved Food safety/Hygiene Certification.

-Barista basic training [coffee knowledge]

-SSV shift supervisor training.

-RMT retail management training

Key Skills

-Bilingual [English and French] Excellent communicative skills.

-The ability to work within a fast pace environment.

-A team player.

-Advanced computer skills; Mac and PC, office

-Internet & E-mail Expert

Experience

2015-2018: Shift Supervisor [Starbucks Coffee Dubai].

My Duties included:

- Training new employees.

-Daily quality control checks.

-Inventory monitoring and placing orders.

-End-of-day closing operations.

-Overseeing day and night shift teams.

-Customer care and engagement.

-Lead cashier.

-Creating online advertising campaigns.

2012-2015: Barista [Starbucks Coffee Dubai].

My Duties included:

-Welcome and greet customers into the store, provide excellent customer service.

-Calibrate grinders, make espresso, cappuccino or latte to core standard

-The preparation of food & beverages within regulatory guidelines.

-Perform milk-steaming routine or techniques do coffee tasting.

-Take customers’ orders and serve according to orders.

-Handle cashiering duties at the POS.

-Assist in the opening & closing of the café

-Maintain a clean and tidy café at all times.

Education

-ESG: Higher National Diploma: 2009 - 2011

-Saint Michael Academic School: 2007-2009 G.C.E A Level

-Saint Aloysius’ Minor Seminary: 2001-2006 G.C.E O Level

Other

-Schedules: Full Time, Flexible Schedules

-Job Flexibility Preferences: Flexible Schedule

-Travel: yes willing to relocate

References and certificate are available upon request.



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