Hardware and Infrastructure Support for Personal Computer
Resume:
CURRICULUM VITAE OF MABASO XOLANI ISHMAEL
PERSONAL DETAILS
Surname
Mabaso
First Name
Xolani Ishmael
Identity Number
Physical Address
1413a Molale Street
Mofolo Central
Soweto
1801
Contact: 079*******
E-mail Address
************@*****.***
Gender
Male
Race
Black
Nationality
South African Citizen
Home Language
Zulu
Other Languages
English and Sotho
QUALIFICATIONS
Name of School
Tholare High School
Year Obtained
June 2009
Highest Standard Passed
Grade 12
Subject
English
Zulu
English
Math
Physical Science
Biology
Geography
ATHER QUALIFICATION
Program organizer Gauteng City Region Academy
College Central Johannesburg College
Qualification Further Education and Training Certificate: Information
Technology: Technical Support NQF Level 04
Hardware and Infrastructure Support for Personal Computers
Hardware and Infrastructure Support for Office Products
Data Communications and Networking
EXIT LEVEL OUTCOMES
Communicate effectively with fellow IT staff & users of information systems. Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment.
Demonstrate an understanding of Computer Technology Principles.
Select and use materials and equipment safely for technological purposes.
Work effectively as a team member within a support team.
Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:
•Hardware and Infrastructure Support for Personal Computers
•Hardware and Infrastructure Support for Office Products
•Data Communications and Network Support
Qualification Obtained
19 September 2012
CURRENT JOB
Company Name
Builders Warehouse
Location
Secunda {Mpumalanga}
Position Held
Sales Consultant
Service Period
Currently working
Key responsibilities
Contact prospective customers and provide them with information on the company that they are representing and the services provided
•Up-sell and cross-sell new products or services to existing customers
•Generate leads ensuring that DNC lists are respected
•Ensure that appropriate information is available of the product or service being endorsed • Schedule appointments with customers with a view to show them product features or offer advice
•Follow up on customers who have shown interest in a particular product
•Take telephone calls from new customers and provide them with information asked for
•Guide potential and existing customers to determine and fulfill their purchase needs
•Ensure keeping up with new product development and features
•Devise sales and marketing strategies aimed at fulfilling targeted goals
•Greet customers as they arrive at the store and provide information
•Process returns and exchanges in accordance with cashiers
•Ensure customer loyalty by providing exceptional customer services
•Follow up on sales as part of an after-sales customer service program
•Prepare orders for delivery to customers’ homes or offices
•Ensure that products are sealed and packed appropriately and are ready for being transported
•Handle merchandise preparation and inventory duties
•Make sure that deliveries have been made in a time-efficient manner
•Maintain and update sales logs on a periodic basis
•Keep records of all conversations and interactions with customers
PREVIOUS JOBS
Company Name Usindiso Primary School
Location Soweto
Position Held Computer Lab Coordinator
Service Period June 2011 – March 2013
Key responsibilities:
•Switch on all workstations in the Computer Lab
•Answer telephones and transfer to appropriate staff member.
•Meet and greet clients and visitors.
•Create and modify documents using Microsoft Office.
•Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
•Help learners on allocating the books there want to use.
•Maintain hard copy and electronic filing system.
•Setup and coordinate meetings and conferences.
•Collect and maintain PC inventory.
•Assist learners to acquire adequate computer skills during activities
•Keep daily register of Gauteng Online Laboratory usage and submit to the District
•Printing trade handling tasks
•Ensure that Gauteng Online and e-Learning Advocacy
•Materiel and Policies are available and appropriately used
o Reason for leaving: Contract ended
Company Name
Hi-Fi Corporation
Location
Clearwater Mall
Position Held
Sales Consultant
Service Period
July 2013 - 31 December 2013
Key responsibilities
•Help customers in the store
•Customer service
•In-store housekeeping duties
•Meet the needs and demands of the customers through continued support and personalized service
•Helping clients opening new account
•Work closely with customers throughout the sales process
•Negotiate with potential clients about their orders
•Process customer orders in a timely manner
•Ensuring the clients approval
•Handle clients in a professional manner
o Reason for leaving : Temporal
KEY SKILLS AND COMPETENCIES
Good communication, both verbal and written
Ensuring proper record keeping and administration,
Handle internal and external telephonic queries
Ability to work with people,
Strong problem solving skills,
Generating of sales order and quotation.
Excellent attention to detail,
Strong collaboration, influencing and problem resolution skills.
Knowledge of selling techniques and merchandising,
Innovative and persuasive,
Ensuring that the client are furnished with the correct information at all time,
Excellent after sales service ensuring the customer has had a good experience.
Maintaining and demonstrating security and Health and Safety awareness.
A real flair for selling.
Ability to work shifts, including overtime, statutory holidays & Sundays.
Assertive and good communication skills
Customer service oriented
Interact with client over the counter,
Willing and able to work extra hours
Computer literacy with good knowledge of MS Word and Excel,
Knowledge of sale transaction,
REFERENCE
Company Name
Builders Warehouse
Name of Reference
Mr. Johan Bekeer
Position Held
Sales Manager
Contact number
Company Name
Usindiso Primary School
Name of Reference
Mr. V. Nkaza
Position Held
School Principal
Contact number
Company Name
Hi-Fi Corporation
Name of Reference
Mr. Trophic
Position Held
Line Manager
Contact number
Contact this candidate