Customer Service Front Desk

S. VANITHA

D / o.K. Sivalingam

**/*** **********,

Aralvoimozhi,Kanyakumari District – 629301

CAREER OBJECTIVE:

Seeking a position as a receptionist at hotel industry where excellent customer service and hospitality skills can be utilized to improve the hotel’s profitability.

QUALIFICATIONS SUMMARY

• 6 years’ experience working in a reception and front desk roles

• Enthusiastic to achieve the targets by continuous improvement of front desk area

• Positive nature with exceptional telephone etiquette

• Demonstrated capability of greeting guests with a smile, providing information and arranging reservations in timely manner

• Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving tables

WORK EXPERIENCE

Tri sea hotel Pvt Ltd (Kanyakumari ) – 2011 to 2017

Receptionist :

• Received guests on arrival with a friendly manner

• Entered complete details into the computer

• Efficiently deal with check-out of guests

• Deal with advanced reservations, took bookings and fulfilled particular requirements

• Operated the switchboard, messages and enquiries in an disciplined manner

• Posted all transactions to make sure that all bills are kept up-to-date

• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift

EDUCATION

Diploma in Cabin Crew Management – 2010 - 2011

High School – 2009 – 2010

SPECIAL SKILLS

• Excellent personal presentation and interpersonal skills

• Passion for exceptional customer service

• Profound ability to ensure that the highest standards of hospitality are established

• Highly skilled in handling multiple guests simultaneously

• In-depth knowledge of general facilities and services of the hotel

• Able to multi-task effectively & good communication skill

COMPUTER EXPERTISE

• MS Office

• Internet and Email

PERSONAL PROFILE:

Date of Birth : 20/11/1992

Marital Status : Married Nationality : Indian

Gender : Female

Languages Known : Tamil English Hindi Malayalam

Read : Yes Yes Yes No

Write : Yes Yes Yes No

Speak : Yes Yes Understand Yes

Email ID : ************@*****.***

Contact Number : 070********

HOBBIES:

Traveling, Cooking, surfing, gardening and reading books

DECLARATION:

I do hereby that all statement made in this application true, complete, correct to the best of my knowledge and belief.

Place : Nagercoil

Yours Faithfully,

Date :

( S. VANITHA )

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