Customer Service Executive Assistant
Resume:
Summary of experience/competence:
** ***** ** ********** **** significant customer service, administration and sales experience in global markets.
service and administrative skills, and the ability to multi-task across projects and products.
team player, able to work on multi-part projects with multiple teams and ensure that local and global project deadlines and budgets are met.
strong collaborational and structural skills.
motivated and creative with the ability to self-manage.
excellent oral & written communication skills.
computer literate, comfortable with all Office programs, and CRM-systems, such as Navision, SAP, Matrix and Oracle.
Fluent in Swedish, excellent skills in English, intermediate in Danish.
Work experience:
2017 – 2018 MedUniverse AB, Stockholm (Digital platform targeting the pharmaceutical & life science industry)
Product & client support coordinator
Responsible for customer service and coordination and administration.
In this role I, together with my closest co-workers, handled the customer service, administration and a helping hand to the team of key account managers.
customer administration
functionality testing of the platform
with registration of functionality testing and fixing in Youtrack
involvement in implementation of a Drift-Bot in internal and external environments
2016-2017 Atlas Copco AB, Stockholm (Compressor service department)
Service coordinator
Responsible for service coordination and customer service in general.
In this role I, together with my team of technicians, coordinated and scheduled services - both regular ones, and more acute ditto. Strengths here being able to build up the team spirit, working together as a united team, excelled productivity and co-working on a high level.
coordinating service and technicians
customer registration, administration and updates in SAP
customer service
2016 Senzum AB, Linköping (Field service department, as a sub-contractor to Samsung)
Service coordinator
In this role I, together with my team of 32 technicians all over Sweden, coordinated and scheduled services - both regular ones, and more acute ditto. Strengths here being able to keep technicians and customers up to date, informed and satisfied as part of the process here, when customer service was the second leg in this service role as a service coordinator.
administration
customer service
planning, scheduling, organizing and feedback to both customers, technicians and to Samsung
2015 – 2016 Compomill Nordic Components AB
Sales and marketing support
Responsible for administration and customer service.
Working with the whole flow from request to delivery of electronical items. Worked mostly in Navision, both in Swedish and in Danish.
Administration
Customer service
Assisting the key account managers
Registration, administration and updates in CRM-system Navision
2015 Swedish Stainless Corporation AB
Project administrator
Responsible for all administration within this specific project. Spider in the web throughout the whole project, organizing, connecting and implementing structure in the process.
light accounting
administration
feedback, updates and follow up on everything from A to Z
2012 – 2014 GE Healthcare AB (Life Science - one of the giants in the pharmaceutical industry, including everything from drugs to bioprocessing systems)
Custom spare part specialist
Responsible for handling the entire chain from request to shipping of various spare parts.
Internal and external customer service
Kill switch for old items in internal computer systems
Administration, registration, creation in various computer systems, such as Matrix, Magic, Oracle, AniPart, QlickView to name the most common
2011 - 2012 Proff AB, Uppsala (Lilac pages of Eniro online)
Account manager
Responsible for selling advertisement space online, via phone – selling various business to business solutions, suitable for companies of various sizes. My strength being putting the customer and their needs first, always striving to find long term solutions, fitted for both customer and company so all equally satisfied.
sales
administration
customer service
2009 – 2010 Xylem Inc, Stockholm (water, wastewater and water treatment)
Executive assistant
Responsible for maintaining structure, smooth workings and overall administrational commodities for both business units I was assisting. I was the go to-person for 40+ people, and I loved it!
travel expenses
events
travels
newsletters
meeting agendas and notes
various side projects – both managing, and part of these, such as launch process administrator and GDP coordinator
2009 Xylem Inc, Stockholm (water, wastewater and water treatment)
Receptionist
Responsible for greeting and assisting guests, both external and internal, while being the face outwards.
customer service
administration
cell phone registration
conference preparations
2008 Anthill AB, Kristianstad (part of RedHat corporation)
Agent
Responsible as part of customer service for both Swedish and Danish companies included in the RedHat family, five systems, five customer service support areas, two languages and a time limit on that – hectic and fun!
customer service
administration
sales
2006 – 2008 Ljus & comfort AB (Sunscreen specialists)
Assisting store manager
Responsible for being the go to person from the customer from beginning to end of the process in the search for the right type of sun screening, while also being part of the backend work and marketing process, and also trying out the actual making of roller blinds!
sales
administration
light accounting
assisting in public relations and marketing
reseller activities
logistics
2000 – 2006 various different jobs, such as restaurant assistant, care taker at home for elderly people, ice cream truck driver, papergirl, cellphone contract salesperson to name a few.
Education:
2017 – Art History, Stockholms Univeristy (evening course, part time studies)
2006 Folkuniveristetet, course in marketing
2003 Komvux, Lund - Mathematics B
2001 - 2002 Eslövs Folkögskola – wide range line for complementary studies
1997 – 2000 Olympiaskolan i Helsingborg – three years of Swedish gymnasium, aesthetic line.
Personal:
Love to travel and experience new cultures and places (Africa is a favorite), discovering new authors (all genres) and currently learning to master art history. A dedicated fan of art, history and music, among other things – trying to see at least one concert, show or exhibition a month.
Other:
2016 Orphaned Rhino Center, South Africa – volonteering as a part of the animal care team – unforgettable experience!
2000 Veterinary Clinic Las Vegas, New Mexico – helped out as a veterinary assistant, and volunteering at the local animal shelter during this time as well. Very much fun, and hard work, with a lot of love and heart involved.
References will be furnished upon request.
CV
ANNA SALTIN
Stockholm, Sweden
Cell phone: +46-73-26-76-888
Email: ***********@*******.***
Linkedin: se.linkedin.com/in/annasaltin/
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