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Sales Store Manager

Berkeley, California, United States
August 17, 2018

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With the proven ability to work in a team and the mindset to understand the theories, reasoning, and technical aspects of an HR Assistant I hope to develop a career within this company where I can thrive while serving company needs.


Express Employment Professionals: Front Office Coordinator Dec 2017 - Present

Administrative Support

Manage applicant flow, verify candidates’ ability to work in the U.S. and assist with recruiting efforts

Collect time cards, process payroll; accounts payable and receivable responsibilities

Answer all telephone calls in a professional and courteous manner

Determine callers’ needs and answer their questions, resolve issues, or route calls as necessary

Document 100% of calls in automated system in an accurate and timely fashion

Enter applicant data from employment applications into the automated system

Type correspondence, prepare mailings, and update mailing lists as needed

Manage all employee records, file applications, I-9’s, and other documents

Manage employee bonus program

Maintain confidentiality of all client and associate interactions and documents

Maintain an orderly office appearance; ensure adequacy of all office supplies and forms

Maintain an understanding of various employment-related documents, materials, and procedures

Prepare mailings, facilitate workers compensation and unemployment claims as necessary

Complete other assignments and projects as needed

Brownstein & Crane Surgical Services: Front Desk Coordinator June 2017 – Dec 2017

Clinical Support

Managed clinic flow, full reception duties; Scheduled in-office procedures, follow-up appointments

Physician and Nurse Practitioner support: chaperoned, vendor liaise, clinical follow up

Prepared exam rooms (set up differs by type of appointment)

Sterilized instruments, stocked and ordered supplies

Checked patients in/out, verifying all necessary documentation upon arrival/departure

Adhered to strict safety, HIPPA and WPATH guidelines

Administrative Support

Used EMR to address patient and physician tasks

Communicated professionally with staff, patients and visitors, addressed patient requests and inquiries

Heavy phones, fax, email, data entry, scheduling, reception, case noting files in EMR

Prepared patient charts for consultations and pre/post appointments for multiple surgeons

Regularly rearranged clinic schedule to accommodate multiple surgeons’ schedule

Scheduled notary and surgeon to sign documents relevant to legal name and gender change

Financial Responsibilities

Ensured revenue by collecting and processing payments

Expedited third-party claims and established payment arrangements

MGA Healthcare, Brownstein & Crane Surgical Services: Administrative Assistant Feb 2017 – June 2017

Clinical Support

Registered patients, assured all clinical paperwork was acknowledged and documented in EMR

Generated letters documenting patient’s absenteeism from work/school; travel & gym letters

Patient liaison; new patient registration, patient liaison to clinic staff

Relayed detailed verbal and written messages to clinic staff regarding patient health

Administrative Support

Heavy phones, fax, email, data entry, scheduling, reception and case noting files on digital software

Prepared patient charts for consultations and pre/post appointments

Financial Support

Directed and performed recovery efforts ensured patient accounts were up to date

MGA Healthcare, Alta Bates Medical Center, Medical Staff Services Specialist Jan 2017 – Feb 2017

Administrative Support

Assisted credentialing staff in the hospital credentialing and privileging processes; performed primary source verifications, analysis and evaluation of verifications and privileges requested, and completion of application for Credentials Committee

Ensured all applications were completed in accordance with established regulatory agencies, accreditation organizations, Medical and Dental Staff Bylaws, and Hospital and Medical Staff policies for initial applicants and renewal applications to the Medical and Dental Staff Office

Managed ER call schedules, online calendaring, recorded and drafted minutes for approval

Set up meeting rooms for Medical Staff meetings and other important special events

Maintained log of quarterly and annual dues, calculated revenue for deposit

Resolved customer inquiries in person, phone and email conversations

Greeted staff, clients, and vendors; maintained lobby; distributed and resolved mail correspondences

Alameda County Registrar of Voters: Clerical Assistant Sep 2016 – Nov 2016

Administrative Support

Worked in teams of two, using company vehicles to identify and assess ballot boxes, polling locations, retrieve voting materials and equipment throughout Alameda County prior to Election Day

2016 Election Day Technical Support person for assigned polling locations

Used strong clerical and numerical filing skills to ensure proper assembly of polling supply bags

Attention to detail ensured distribution of polling supplies to the proper locations across county

Maintained and supplied detailed vehicle and material logs to superiors in a timely manner

Contra Costa County Social Service Agency: Home Health Aide Sep 2016 – Present

Administrative & In Home Support

Assist individuals who are unable to remain safely in their own homes without assistance

Observe, report, and document client’s physical and mental health

Ensure clients safety by maintaining safe environment

Experience and knowledge working with patients who have chronic and acute conditions

Provide support through open communication with families and health care professionals regarding client’s medical, emotional, and physical condition

Alameda County Social Service Agency: Home Health Aide Aug 2014 – Nov 2016

Administrative & In Home Support

Improved recipients' well-being by providing dependable assistance

Ensured respect of the recipients' needs through confidentiality, flexibility and communication

Supplied excellent personal care regarding household tasks, shopping, meal preparation, transportation, protective supervision, paramedical services and assist with physical therapy

Town Bizz-Urban Apparel & Accessories: Store Manager July 2007 – Aug 2012

Administrative Support

Managed 5 sales associates; and

Developed training content for retail sales associates

Supported management in on-boarding, merchandizing, marketing, accounting and acquisitions

Generated weekly accounting reports

Devised new ways to improve workflow or process improvements, thus allowing for more functions

Created customized marketing materials to attract customers to website and physical location

Increased product sales through paid advertising and in-store specials

Participated in national trade shows and retailer specific events

Conducted surveys to align with consumer needs

Created on-line scheduling portal for retail sales associates to meet staffing needs

Maintained effective relationships with vendors, insurance company, sales point, and other professional entities involved in daily upkeep of the retail location

Worked with webmaster in developing more online presence to increase online sales

Ross, Dress for Less: Area Supervisor Feb 2007 – July 2007

Administrative Support

Ensured cash pick-ups and bank deposits were conducted to company policy

Performed frequent walk through to ensure building security; entrance/exit control, receiving door, trash removal, emergency exits, EAS daily function check, cash office security

Maintained customer safety by assuring cleanliness of store, reporting spills and updated emergency procedure for such incidents in the interests of accident prevention

Responded to after-hours alarms upon request

Merchandise processing; merchandise receiving/verification, back stock, re-wraps, mark-downs

Responsible for store Loss Prevention including maintaining a large customer service presence on the sales floor, customer and Associate engagement and heightened Loss Prevention awareness

Responsible for Front End control; refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media, break schedules, armored carrier pick-ups & deliveries

Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed

Other duties as assigned by store manager


California State University East Bay, Hayward, CA June 2016

Bachelors of Science: Biological Science

Contra Costa Community College, San Pablo, CA June 2014

Associates of Science: Biological Science

Associates of Science: Administration of Justice

Certificate: Forensic Criminalist


MS Office, Outlook, Google Apps, social media, SalesForce; Proficient in PC and MAC

Advanced administrative skills: minutes, transcription, scheduling, typing: 40 WPM

Accomplished in dealing with difficult customers

Compassionate, honest, stable, reliable, & professional

Strong ability to multi-task under pressure & prioritize

Experienced in healthcare setting; scheduling, physician interface practicing discreet sensitivity

Advanced written and oral communication skills

Strong passion for hospitality/service industry

Strong ability to identify, analyze, and solve problems

Organized, self-motivated, flexible and tolerant

EMR experience: Epic, Echo, Care Cloud, Mac Practice

Contact this candidate