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Customer Service Front Office

Doha, Doha, Qatar
August 16, 2018

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AL QAMRA facility management co ltd,


Contact No. 55370561


Post Applied for: FRONT OFFICE DESK

Objective: -

The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests' requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service.

Qualification: -

86% HSC- passed in Amir Jamal Higher Secondary School, Tamil Nadu, India.

82 %SSLC- Passed in Amir Jamal Higher Secondary School, Tamil Nadu, India.

Technical Qualification: -

96% State first ITI in Government industrial training institute, Madurai, Tamil Nadu, India.

Now studying AMIE (EEE).

Computer skills: -

Ms Office, c, c++.


Professional Experience: -

Experience in QATAR:

AL QAMRA facility management,

HVAC technician (hospital), primary health care centre maintenance


Designation : HVAC technician

Duration : Feb. 2018 to till date

Experience in K.S.A:


Front Office (Hospitality)

Kingdom of Saudi Arabia, K.S.A

Designation : Front Office

Duration : June 2010 to Jan 2017

Experience in India:

E T A engineering pvt ltd,

Tamil Nadu, India

Designation : HVAC Technician

Duration : 2 yrs, Sep 2005 to Aug 2007,

Sites Profile:

Raghdan tourist Resort -villa in AL-BAHA, KSA.

Raghdan Tourist Complex in AL-BAHA, KSA.



Job Responsibilities in front office:

1. To undertake Front Office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

3. To deal with guest requests to ensure a comfortable and pleasant stay.

4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

5. To be responsible for accurate and efficient accounts and guest billing processes.

6. To assist in keeping the hotel reception area clean and tidy at all times.

7. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

9. To ensure that all reservations and cancellations are processed efficiently.

10. To keep up to date with room prices and special offers to provide accurate information to guests.

11. To report any maintenance, breakage or cleanliness problems to the relevant manager.

12. To administer the general petty cash system and float in an accurate manner.

13. To undertake all training as required (e.g., first aid, health and safety, customer service).

14. To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

15. To undertake any other ad-hoc duties (Restaurant, Pastry, Laundry, Barbershop, Super Market) relevant to the post, as and when required.

Skills and Experience

A friendly and welcoming approach

High standards of dress and presentation

Ability to remain calm during difficult situations or in a very busy environment

Night Audit for All Department (Restaurant, Pastry, Laundry, Barbershop, Super Market)

The ability to work unsupervised

Excellent interpersonal skills, including a pleasant telephone manner

Good administrative skills and the ability to use email and booking systems

Good team working skills.

Personal Profile:

Date of Birth : 15.01.1987

Sex : Male

Religion : Muslim

Nationality : Indian

Marital Status : Married

Language known : English, Tamil, Hindi & Arabic

Pass Port No. : H 5537728

I hereby declare that all the statements made above are true and correct to the best of my knowledge and belief.

Yours Sincerely,

Seeni ahamed.

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