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Customer Service Air Force

United States
August 19, 2018

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Caryn Johnson

*** **** *** ***** ** *****



Exceptional organizational skills, demonstrated ability in effective leadership, management and strategic planning

Ability to maintain excellent cooperative working relationships with co-workers and management

Proven record of providing outstanding customer service and talented relationship developer

Skilled communicator and project leader, with the flexibility and experience required to adjust to the rapidly changing schedules and frequently shifting priorities of an entrepreneurial environment

Trustworthy and poised with the ability to interact with individuals at all levels

Ability to multi-task and work well under time constraints, articulate and communicate effectively

8 years government procurement purchasing experience and 6 years of commercial purchasing experience

Skills Summary

Government Compliance DPAS Negotiating

Vendor Management Cost Reduction RFQ/RFP

Policies and Procedures Procurement Small Business Requirement

Military Weapons Systems Sourcing Bill of Materials

Employment History

Egads LLC.

-Buyer Dec 2017-February 2018

Purchase mechanical hardware, electrical hardware, LED lighting and consumables, electrical and hardware consumables, specialty electronics, paints and consumables, acrylic, shipping consumables, power supplies, fuses and holders, metals – to include cold rolled, electro-galvanized, gold/silver brushed/polished aluminums.

Multi-task buying with a minimum of 10 vendors daily.

Worked on expanding Vendor Database to ensure part availability based on job requirements.

Worked with supervision on obsolete material for equal to or better than material.

Daily maintenance of excel spreadsheets.

Work with department supervisors to ensure buying accuracy.

Core-Mark International, Inc.

-Buyer Mar 2013-November 2017

Purchase candy, general merchandise, tobacco, health and beauty, grocery, and miscellaneous Convenience Store merchandise

Manage Aged Inventory

Modify pricing based on Manufacturer

Work with warehouse personnel on product that could cause receiving issues

-Buyer Assistant Jul 2012-Mar 2013

Processed special order requests from customers

Created paperwork for monies due from vendors

Scheduled deliveries of product

Tracked orders for timely delivery

DRS Training and Control Systems, Ft Walton Beach FL 2004-2012

-Buyer 2009-2012

Purchased Cable Assemblies, Wiring Harnesses, Circuit Card Assemblies, Printed Wiring Boards, and miscellaneous material that required drawings for procurement

Saved a total of 17.11% in 2011-2012, $106,451.73 savings out of a total spent $621,994.24 based on Proposal Pricing bids and or Weighted Average Cost

Managed a minimum of 15 Suppliers on a daily basis

Negotiated pricing and delivery schedules to meet program requirements

Issued Request for Quotes for analysis to determine best price and delivery

Reviewed Purchase Requisitions for accuracy and placed on Purchase Orders-average cycle time of 2.96 days

Ensured Suppliers met on time delivery with 98% to Promised Dock Date

Worked with Program Managers and Engineers on material substitutions and obsolescence to find equal to or better than parts as required by the job. Forecast and stocked sufficient supply of obsolete product for job(s).

Interpreting drawing requirements and bill of material to ensure vendors quality of product was within tolerance of the job(s).

Assisted Quality Control with questions/concerns in regards to material received.

-Jr Buyer 2005-2009

Purchased Mechanical Hardware, Electrical Hardware, Connectors, and Chemicals

Managed a minimum of 20 Suppliers on a daily basis

Specialized Training

Prior Air Force (1989-1999)- Supply Squadron Foreign Corrupt Practices Act - 2011

(with a Secret Security Clearance) Labor Charging: Accuracy & Honesty - 2011

Product Substitution – 2011 Antitrust: Competitors Pricing -2011

Kickbacks and Gifts – 2011 Truth in Negotiations Act -2010

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