Customer Service Insurance
Resume:
Mark T. Arvin
**** ******** *****, ************, ** 46254 * 317-***-**** * *******@***.***
PROFESSIONAL SUMMARY
I am results-oriented with exceptional leadership and communication skills. Background includes solving complex problems, insurance claims knowledge, and able to listen and identify issues. SKILLS
• Excellent and Professional Customer Service
• Motivated to succeed while working autonomously
• Strong Problem Highly Solver
• Versatile and Adaptable
PROFESSIONAL EXPERIENCE
INSURANCE OVERLOAD STAFFING-THE BEST IRS, Indianapolis, IN (Temporary Employment) Senior Work Comp Adjuster, December 2017-January 2018
• Temporary, professional employment adjusting worker’s compensation claims from inception to resolution for various insurance carriers and within multiple jurisdictions.
• Provided excellent account management and outstanding customer service to assigned insureds; must be multi-faceted and have ability to switch duties many times a day; mandatory and effective communication with policyholders, claimants, attorneys, medical providers, other insurance companies, industry vendors and state agencies as well as others involved the claims handling process. STATE AUTO INSURANCE, INDIANAPOLIS, IN Senior Work Comp Adjuster, March 2017-October 2017
• Followed proper client and state regulations to ensure compliance with appropriate guidelines.
• Coordinated vendor referrals for additional investigation, and/or litigation management.
• Recommend settlement offers and negotiated payment arrangements; Complete state required forms timely.
• Handled multi-jurisdictional work comp claims- IN, TN, KY, MS until conclusion. MANPOWER STAFFING SERVICES (TEMP AGENCY), INDIANAPOLIS, IN Senior Lost-Time Claims Adjuster, January 2016 – March 2016
• Interacted directly with claimants, attorneys, physicians, employers and vendors.
• Followed proper client and state regulations to ensure compliance with appropriate guidelines.
• Coordinated vendor referrals for additional investigation, and/or litigation management.
• Attended conferences and industry seminars.
• Recommended settlement offers and negotiated payment arrangements.
• Completed state required forms timely. Handled claim until conclusion. SEVEN CORNERS, CARMEL, IN Director of Business Development, September 2015 – November 2015
• Developed relationships with new and existing client base at all levels of the hierarchy, and established brand awareness.
• Responsible for new business via cold calls, referrals, cross-selling, networking and tradeshows.
• Responsible for creating, planning and implementing external marketing campaign.
• Attended industry meetings, and conferences, while networking with employers and industry vendors. Developed strategic initiatives to differentiate service offerings based on customer needs.
• Marketed medical case management and workers’ compensation services.
• Responsibilities included business development, key account management, database management, and conference marketing. INSURANCE OVERLOAD STAFFING (Temp Agency) Senior Lost-Time Claims Adjuster, July 2015 – September 2015
• Adjusted claims for Erie Insurance (Full-Time
• Consistently maintained professional client relationships
• Handled, negotiated and settled workers’ compensation claims.
• Completed state required forms timely. Interacted directly with claimants, attorneys, employers and vendors. NEURORESTORATIVE, INDIANAPOLIS, IN Regional Workers’ Compensation Liaison, November 2014 – May 2015
• Responsible for new business via cold calling, cross-selling, networking and referrals.
• Responsible for creating and implementing external marketing campaigns.
• Created leads through networking and working with other vendors to penetrate accounts.
• Responsibilities include business development, key account management, database management and seminar marketing.
• Resolved service issues through appropriate channels, and elevated operation issues.
• Covered 14 states ranging from Maine to Iowa.
JWF SPECIALTY (TPA), INDIANAPOLIS, IN Senior Lost-Time Claims Adjuster, July 2010 – October 2014
• Completed state required forms timely. Handled claims until conclusion.
• Attended conferences and industry seminars.
• Recommended settlement offers and negotiated payment arrangements.
• Communicated with clients effectively and professionally.
• Followed proper client and state regulations to ensure compliance with appropriate guidelines.
• Managed claims through a well-developed action plan to bring claims to an appropriate and timely resolution.
• Established strong rapport with agents and clients.
• Offered excellent customer service by providing complex and accurate information to clients in a multi-task, high-pressure environment that requires attention to details.
• Investigate any potentially fraudulent claims with a focus on thoroughness, quality and cost-control. Interview claimant’s medical specialist and employer to determine pertinent claims information. Participated in quarterly claims reviews in person or by telephone with clients.
• Met individual and department standards with regards to both quality and productivity goals.
• Responsible for understanding work comp laws in 4 jurisdictions (IN, KY, MI, and WV).
• Mentoring and training of new and existing team members. Attended prospect calls to market claims program. EMPLOYERS INSURANCE GROUP (formerly AMCOMP ASSURANCE), INDIANAPOLIS, IN Senior Lost-Time Claims Adjuster, March 2003 –July 2010
• Completed state required forms timely. Handled claims until conclusion.
• Attended conference and industry seminars.
• Recommended settlement offers and negotiated payment arrangements.
• Communicated with clients effectively and professionally.
• Followed proper client and state regulations to ensure compliance with appropriate guidelines.
• Managed claims through a well-developed action plan to bring claims to an appropriate and timely resolution.
• Established strong rapport with agents and clients.
• Offered excellent customer service by providing complex and accurate information to clients in a multi-task, high-pressure environment that requires attention to details.
• Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost-control.
• Interview claimant’s medical specialist and employer to determine pertinent claims information.
• Participated in quarterly claims reviews in person or by telephone with clients.
• Met individual and department standards with regards to both quality and productivity goals.
• Handled litigated claims and negotiated settlements with attorneys. LIBERTY MUTUAL INSURANCE, INDIANAPOLIS, IN Senior Lost-Time Claims Adjuster, November 1999 – January 2003
• Completed state required forms timely.
• Handled claims until conclusion. Attended conference and industry seminars.
• Recommended settlement offers and negotiated payment arrangements.
• Communicated with clients effectively and professionally.
• Followed proper client and state regulations to ensure compliance with appropriate guidelines.
• Managed claims through a well-developed action plan to bring claims to an appropriate and timely resolution.
• Established strong rapport with agents and clients.
• Offered excellent customer service by providing complex and accurate information to clients in a multi-task, high-pressure environment that requires attention to details.
• Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost-control.
• Interview claimant’s medical specialist and employer to determine pertinent claims information.
• Participated in quarterly claims reviews in person or by telephone with clients.
• Met individual and department standards with regards to both quality and productivity goals.
• Handled litigated claims and negotiated settlements with attorneys. EDUCATION Indiana University-Purdue University (IUPUI), Indianapolis, IN Bachelor of Science in Business Marketing
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