Sign in

Customer Care Office

Bathinda, Punjab region, India
August 19, 2018

Contact this candidate



House No.: #**** Ground Floor

LIG Flats, Phase 10 Mohali

Mobile Ph.: 987-***-****



To be an accomplishing professional, contributing towards attaining organizational objectives and individual goal with adherence to stipulated time schedule, to enhance my managerial skills, to play a significant role by plunging hardcore technologies in an innovative, competitive and creative way.

Professional Profile

I am a result oriented professional with 5 years 10months of experience on Administrator profile and Customer Support Associate-(operations). Handling the Office Duties & Maintaining relationship with clients to achieve quality and service norms by resolving their service related Client issues.

Organisational Experience

Bio Bridge Healthcare Solutions Pvt.Ltd 20th Nov 2014 to 1st March 2018

As Officer-Administration

Primary responsibilities include:-

Provide general administrative and clerical Support

Manage calendar for Managing Director.

Manage phone calls and Correspondence (e-mail, Letters, Scanning documents, Electronic and Hardcopy filling System etc.)

Prepare and Modify Documents including correspondence,reports,Draft, Memos and emails.

Perform accounting tasks/Expense Data & Petty Cash/ including invoicing and budget Tracking (Monthly & Weekly).

Manage agenda/Coordinate Meetings/travel Arrangements/appointments etc for the upper management & Technical Staff.

Prepare and Modify Daily Work reports, Draft, Memos.

Open, sort and Distribute incoming correspondence.

Assist in resolving any administrative problems.

Manage with internal affairs: Drafting letters, Managing schedules, Organising paying expenses, writing reports, proposals, Business Letters, maintaining records, bills, Documents: Managing the office environment, ensuring resources and adequately utilised, planning for the future, staffing etc.

Exl.Service.Com (I) Pvt.Ltd (Noida) 12thJuly 2013 to 16th Nov 2014

As Customer Care Executive at Band A1-(Operations)

Primary responsibilities include:

Worked On California Location and Arizona .

Quickly and effectively solve Client Insurance Issues.

Renew the Insurance policies of Client on Citrix Process.

Handling Mails queries, Resolve the Query of Client.

Meet the Daily Targets, Productivity report, Performance report.


Acknowledged for Star performer award in Business Insurance.


1year Computer Basic Computer Course2011 to 2012.

Graduate (BA in Economics) from (GCG SEC-11) in 2011.

12th from PSEB Board in 2008

10th from PSEB Board in 2006

Computer Skills:-

Ms-Office, Ms- Power Point, Ms-word, Ms-Excel.

Interest & Hobbies

Avid reader or Solving crossword puzzles or brain teasers Games, interacting with new people.

Personal Details

Name : Neelam Rani

Father’s name : Sh. Surinder Kumar

Date of Birth : 01-May-1990

Status : Un-Married

Sex : Female

E-mail ID :

Contact no. : 987-***-****

Contact this candidate