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Manager Customer Service

Location:
Manama, Capital Governorate, Bahrain
Salary:
350
Posted:
August 19, 2018

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Resume:

APPLICATION FOR THE BAR MANAGER OR ASSISTANT MANAGER

INDIKA C. GUNARATHNA

FLAT 02, BLDG 39, ROAD 2143, ADLIYA, MANAMA,

MB : 39131583

Email: ac6p4z@r.postjobfree.com

Personal Summary

A confident, highly resourceful and reliable bar manager with an in depth understanding of the bar, restaurant and hospitality industry. Possessing the required communication skills, drive sales and develop a business, Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries.

Having an approachable, cheerful and friendly personality and a proven ability to ensure that a customer’s experience is always relaxing and enjoyable.

Now looking for a new & challenging managerial position, one which will make best use of my existing skills & experience and also further my personal development.

Work Experience

Assistant Bar Manager – The K Hotel – 2013– Present.

Duties

Organizing staff rotas to ensure adequate cover for each shift

Supervising staff,maintaining health & safety and food hygiene standards

Working as a member of the team to provide great customer service

Upselling and cross-selling to maximize revenue and meet target

Follow up outlet maintence requirement by supporting engineering department

Conducted daily training topic as well as necessary training day to day

Attending daily departmental briefing and collect all the necessary information then passing to the line staff by outlet daily briefing

Filling daily document and submit to the concern office

Controlling the inventory & stock

Planning & organizing promotions

Target new guest to up sell membership discount cards as per my KPI

Outlet – In- Charge – Al Bander Hotel & Resort – 2005 – 2012

Duties

As a outlet in charge attending departmental briefing daily

Conducting outlet briefing and daily training topic

Taking the reservation and arranging the outlet seating capacity as per requirement

Checking the guest satisfaction

Staff grooming and hygiene as per the standard

Controlling,balancing and requesting the stock

Follow up important maintence requirement daily

Once a week will be a duty in charge for all five food and beverage outlet

Shift Leader – Abu Dhabi Sheraton – 2003 – 2005

Duties

Doing the cashiering

Responsible for coffee/crêpe trolley (flambé)

reliving the sections staffs for break

picking up materials and arrange the bar for operation

checking the food & beverage availability write in the notice board

Section – in Charge – Eli France Café, Qatar – 2001 – 2003.

Duties

taking and serving the orders

guest satisfaction

billing and cashiering

training new things everyday

SPECIAL QUALIFICATION

●ISO 9001:2015 quality management system

●OHSAS 18001:2007 policy and standard as per departmental requirement

●Basic food hygiene & HACCP

●Food allergen

Master Class Training for Wines & Spirits.

●Cigars, Customer Service, Up sell

●Inventory, stock maintaining, menu Engineering

●Cellar knowledge, bar tendering,

●Creating special promotion with the suppliers for slow moving item

●Fire safety management

●Micros, micros symphony, FMC (material issue), word. Excel, PowerPoint

●High standard of Practical problem solving skills

Personal information

Date of birth : 05th of January 1973

Nationality : Sri Lankan

Marital status : married

Studied : ST Matthews college colombo 09

Overall, I have sixteen years of experience of working in the Middle East and I am looking for a new challenge with the aim of as an outlet manager

Thank you.

Yours Sincerely,

INDIKA C.G.



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