Customer Service Manager
Resume:
JOAN M. SIA
Metro, Manila / Lucena City, Philippines
*********@*****.***
Career Objective
To create an exclusive concern in advancing myself professionally through unconditional share of my expertise as tools of developing and promoting an equal growth both into myself and to the company I will commit to serve.
Personal Assessment
Excellent in analytical and organizational skills and the ability to handle multiple tasks simultaneously. Good verbal communication skills and an ability to work individual objective or in a team environment. Self-starter approach to work, with an eagerness to consistently meet and exceed objectives. I am self directed and demonstrate ability to manage details, efficient work habits and flexibility. Has own creative thinking supported by self-confidence.
Experience Summary
Vibal Group Publishing lnc.
March 2018 to June 2018
Quezon, City
Warehouse Helper and Encoder
1. Proper encoding of all incoming and outgoing mails in Excel.
2. Proper pouching, labelling and printing of Books.
Alphaland Balesin Island Club
August 2016 to November 2017
Polillo, Quezon
Housekeeping And Room Attendant
1.Performs routine duties in cleaning & servicing of guest rooms and baths under supervision of housekeeping supervisor.
2.Promoting a positive image of the property to guests.
3.Accommodates guest requests and problems whenever possible.
LBC Express Inc.
Onsite Operation
May 2015 to August 2016
Domestic Airport Road, Pasay City Main (Hangar)
Customer Service Associate & Onsite Coordinator
1.Interacts with onsite clients to provide them information, to address inquiries regarding products and services.
2.Accepts shipments following LBC s standard acceptance rules.
3.To safe keep all acceptances for the day and must see to it that they are forwarded / turned over during cut off time.
4.Manage the day to day planning, operation & problem solving of the team to meet with the required service level components & standards.
5.Develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer focused agents.
6.Act as the communication conduit between front liners and management to offer creative solutions.
7.Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
8.Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem selecting and explaining the best solutions to solve the problem, expediting correction or adjustment, following up to ensure solution.
9.Responsible for the complete and timely set-up of all new on-site accounts, whether long-term or per project basis.
10.Cascades all policies and procedures to all the on-site teams and ensures that such are adhered to at all times.
11.Ensures monitoring of daily accuracy and on-time encoding of information.
12.Recommends process improvements for all on-site team set-ups.
13.Inform CDT manager or supervisor if and when workload will exceed capacity and work with team to determine solution.
14.Represents Central Documentation in external or internal meetings.
15.Recommends immediate resolution of problematic transactions of on-site clients.
16.Represents on-site teams during meetings and trainings, and is responsible for cascading all pertinent information to all on-site teams concerned.
17.Responsible in appointing an officer-in-charge who is able to perform his duties and functions in his/her absence.
18.Performs other tasks that may be assigned by management.
MDC Project - Onsite Encoder
1.Proper encoding of all incoming and outgoing mails in Excel.
2.Proper pouching, labelling and printing of AWB.
3.Liaison between MDC HO and MDC Br. providing assistance and support and coordinating all operational concerns.
4.On time delivery of documents to MDC Dept.
5.Ensures no problems/issues are left unattended and unresolved.
6.Ensures that company policies and philosophy affecting documentation and billing are adhered to.
7.Assists in the immediate resolution of critical problematic transactions.
8.Communicates and consults issues unresolved within the supervisor s level.
9.Performs other tasks that may be assigned by management.
Jollibee Foods Corporation
April 2009 to June 2009
Lucena City, Quezon
Team Member
1.Prepare/store/pack food items/serve/deliver company products according to company policy and procedures, and in an efficient, friendly and courteous manner.
2.Keeps the designated work area, restaurant & equipment clean and tidy. Operates equipment safely and correctly and according to company procedures.
3.Approaches and takes orders from the customer in a courteous, friendly and efficient manner.
4.Knows about new products and promotions and serves customers with a sense of urgency.
5.Demonstrates excellence by preparing and serving all products according to standards.
6.Other duties as required by the Manager on Duty.
Villa Paraiso Hotel & Restaurant
January 2009 to March 2009
Calauag, Quezon
Restaurant Staff
1.Greet customers and seat them according to their preferences.
2.Take orders and provide information about menu items.
3.Ensure that the order is prepared according to the menu.
4.Ensure order quality and quantity prior to serving.
5.Ensure that continued service is managed during the course of the meal.
6.Keep a constant eye on the table to gauge needs and fulfill them immediately.
7. Other duties as required by the Manager on Duty.
Key Points
Proficient in Microsoft Application
Strong management, organization & leadership skills
Excellent customer service skills
Competent in handling and operating various office equipment
Languages Known
English
Tagalog
Educational Background, Trainings & Affiliations
Tertiary AMA Computer College 2004-2006 & 2012-2015 Computer System & Networking
Technology Lucena City, Quezon
Vocational Sta. Catalina College Manila
Aug. Sept. 2015 MOFRADES Center (TESDA)
Baking & Pastry Production NC II
Legarda, Manila
Vocational Inter Global College (TESDA)
Oct. Dec. 2009 Housekeeping NC II
Lucena City, Quezon
Vocational Inter Global College (TESDA)
Oct. Dec. 2009 Food and Beverage NC II
Lucena City, Quezon
Personal Data
Height: 4 11
Weight: 60 kgs.
Birthday: April 7, 1987
Birthplace: Calauag, Quezon
Citizenship: Filipino
Civil Status: Single
Religion: Roman Catholic
I herby certify that the above information is true and accurate to the best of my knowledge and belief.
JOAN M. SIA
APPLICANT
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