Michelle L. Garcia

Objective

Possible Hire Under Schedule A; To obtain a position in a formidable company, with an opportunity to grow for a career minded individual.

Summary Profile

Research and Analysis Project Team Lead/Mgmnt Exceptional Client Services

Performance Optimization Excellent Communication New Employee Training

Business Development Problem Resolution/Audit Efficiency Improvement

Positive Thinking/Self Motivator Collaborate Effectively within Org Organizational Leadership

Full-Cycle Accounts Receivable WAWF/EFTPS-Govt systems HR & AP Proficient

Results and deadline oriented with a reputation for efficiency, analysis and focus in problem resolution.

Software Application

Oracle 11i, Oracle 10.7/ERP Systems/SQL, WAWF (Wide Area Work Flow), XBRL-Crossfire; MS Office/Project; Empower & Master Tax; Mobius; Dragon View; PeopleSoft, AS400, MAS90, UNIX/JAVA Platforms, Citrix, Stars & Cayen, Omni (third party billing systems), Kroll Credit Bureaus; EFTPS-Electronic Federal Tax Payment System & multiple others

Education

Regis University Regis University

B/S in H/R Management/Cum Laude MBA in Finance & Accounting and

Certificate/Digital Forensics Operations Management/Certificate in Project Mgmnt

At Regis: I won innovation contest /My product management team took 1st place in simulation

At RRCC-Undergrad: Made the Natl Deans List, twice; PTK Honors Society, Public Relations Officer

Experience

Exp. Cont.

03/2016-06/2018 TIAA - Teachers Ins & Annuity Assoc. Denver, CO

Participant Tax Reporting Specialist/Withholding-Client Services/Incorporates Finance & Accounting Duties

Prepare Monthly, Quarterly and Annual Tax Return filings for all Gov tax agencies, Including 941 in withholding Payroll & Annuity payments

Reconciliation between the GL accounts and Tax reporting system; Reconcile discrepancies between liability, receivable and expense accounts; Accounting Research; Variance Analysis; Journal-GL Entries using PeopleSoft & Oracle-BI Queries; Prepare deposits on refunds

Daily ACH tax withholding remittances of pension & payroll & employee distributions, online banking including EFTPS-Electronic Federal Tax Payment System; Banking Compliant

Research Tax notices re: 1099s & W2s on remittances and returns; Monthly/Month End Close-Reconciliation of Trial Balance & Aging-Tax Liabilities & Ledger

Special Projects as assigned

12/2012-07/2015 Specialized Loan Servicing Lakewood, CO

Investor Reporting Associate I

Investor Reporting/Bank Reconciliations; P&I as well as T&I Accounts; Banking Compliant

Accounting and Variance research/analysis using Excel for P&I and Customers monthly collections;

Wire to From Business GL including Advances monthly upload of reporting documents to auditing company; monthly closing accounting/Financial processes

Special Projects as assigned; consistent accuracy and fast pace; deadline driven position

03/2008-07/2012 NICET Test Site Supervisor Lakewood, CO

Supervisor (one Saturday per month)

Instruct, coordinate and administer exams for on average 50-60 Engineering and CDOT students; customer service

Supervise/Train one to two test proctors depending on the number of students

Hire appropriate staff; Establish test dates; process improvements

Exp. Cont.

03/2012-06/2012 Rivet Software Company Denver, CO

XBRL Accountant I - Compliance Services/Intern/Perm Employee

Convert organizations financial statements into an XBRL format using Crossfire software including

creating taxonomies, block notes and DFN's for reporting to SEC- SEC Compliant, includes using Dragon View and preparing instance doc's and taxonomy compares in either presentation or calculation view than preparing a justification to compare client source changes; quarterly closing financial reporting

Provide customer service to clients vie e-mail or one on one communication; consistent accuracy and fast pace; deadline & analytical driven position; financial statement & problem solving skills

Exp. Cont.

05/2008-05/2009 Sun MicroSystems/Randstad Broomfield, CO

Accounting Assistant/A-R Specialist-Team Lead; GITC Finance Group/Global Invoicing Team

Global accrual research/analysis/reconciliation/invoice validation project; Cosmetic invoicing auditing, D4/BVAL4 Beta development & Testing-Oracle 11i conversion-Project-team lead; Developer Reporting; MySQL-Solaris/JAVA-ERP based systems; IBIS D1B Research for sales; coordinate w/IT during accrual validations; CM-Invoicing

Credit processing-company partners; $1 to $Millions; Multiple/high level credits; Spreadsheets; problem resolution; customer service; Contract Analysis for invoicing

Lead/Coordinate project work to multiple contractors; provide training; conflict negotiation; multi-tasking in the extreme; analytical position-beginning to end; consistent accuracy and fast pace; deadline driven position; quarterly accounting-financial reporting processes

2007-2008 Knowledge Learning Corp Denver, CO

A/R-Billing Specialist

Multi-state billing/invoicing for Title I Tutoring; $23mil for the 07-08 school year.

Customer Care; B to B collections; multi-state school districts; Oracle 11i conversion project

Contract verifications for proper billing & reconciliation to GL; credit & re-bills using Excel/Oracle

Heavy field agent and customer contact regarding research and dispute/collections

Contractor

2004-2007 Contractor Consultant (Temp) Denver, CO

Full Cycle A/R including Credit and B/B Collections

PG USA/Tehama-Credit Analyst/Accountable for worked to maintain and collect B to B $6 million in an A/R portfolio; Reconcile, research and problem resolution of Corporate accounts; Credit Holds; Analysis of individual accounts for appropriate payment arrangements to include recommendations for extensions and/or legal action

Guiry's Paint &Wallpaper-AR/Credit Administrator -CSR/Responsible for maintaining the AR for seven stores; Created AR Processes; B to B collection of corporate accounts & NSF's from 30DD to charge-off; Business/Personal credit analysis; new account set-up; research disputes; posting of cash & credit payments; bank deposits; reconciliation; create and mail monthly statements, write-off's BK's & collection agency payment postings

Sprint-Finance Dispute Resolution Specialist/Finance Department-call center; funds transfers; client payments disputes including business and consumer disputes; research analysis

Guarantee Bank-Credit-Collections/CSR-Analyst/Collections of 2nd & 3rd mortgage loans/deeds of trust; skip tracing; research; credit analysis using experian to underwrite new loans; conflict management; bankruptcy claim filings including legal and repossession procedures working with attorneys regarding writs, garnishments-payment arrangements

Corporate Express - Credit & Collections-Government Invoicing Specialist/Online billing for payment of government invoices in Wide Area Work Flow (WAWF); collaborated with clients and A/R to increase speed of government invoicing using Oracle; pulled D&B reports for credit analysis

Charles Schwab – Software Conversion Specialist-Customer Care Rep-call center/Data entry; real-time money transfers-speaking with customers daily; stock transfers automatic bill-pay /new account set-up's including using interest rate set-up-checking account set-up, using 6-8 different software systems

Exp. Cont.

2003–2004 CitiGroup: Auto Division Englewood, CO

Account Manager/Collection Specialist-Call Center

Accountable for $2.5Mil +/- average per month using MoneyGram; customer Serv

Loan re-writes, conflict negotiation, collection of loans 30-charge-off

Repossession of company assets & worked to obtain sale of asset, bankruptcy

Exp. Cont.

1999–2003 Red Rocks Community College Lakewood, CO

Administrative Office Assistant; Construction Technology

Familiar with OSHA compliance, IPC, Electrical & HVAC processes

Worked with multiple instructors addressing their needs re: students, final exams; evaluations; confidential student and instructor records management

Semester mailings of advertisements, heavy phones, assist students w/registration and construction programs; Customer Care; Created databases for Const. programs, matched M/C receipts for A/P

Exp. Cont.

Exp. Cont.

1997-1998 Credit Union of Denver Lakewood, Co

Collections Officer/Customer Care Rep

Responsible for collections of entire portfolio of Credit Union Loans

Auto, Mortgage, Lines of Credit, share secured lines of credit, MasterCards

1993–1997 Ugly Duckling Credit Corp/Used Cars Tucson, AZ

Team Lead-Trainer/Repossession Specialist

Re-write car loans as part of the collections process to assist the customer

Approval authority to repossess past due vehicles; skip tracing, fraud analysis-including working with law enforcement, customers and attorneys

Team training and team building exercises; new hire training; conflict negotiation

Exp. Cont.

1990–1992 Discover Card Services Scottsdale, AZ

Collections Specialist-Call Center

Collections of past due Discover cards 30-60 days delinquent/Train New Hires

Promoted: collections of cards 60-90 days delinquent

Promoted: collections of cards 90-120 days delinquent; conflict negotiations

720-***-**** (Cell)

ac6p33@r.postjobfree.com

3751 S. Federal Blvd.

Englewood, CO 80110

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