Customer Service Administrative Assistant

JESSICA ZAPPULLA

*** ******* ******, ********, ** 02152 781-***-**** jlz6624@gmail

Self-motivated, organized, and detail oriented professional Administrative Assistant with a strong work ethic and over 10 years of experience in Office Management and Customer Service

SKILLS

MS Word, PowerPoint, Excel, and Access Travel Arrangements Customer Service Marketing

PROFESSIONAL EXPERIENCE

Project Coordinator/Administrative Support 10/2008 – 06/2011

EEG – Boston, MA

Responsible for the ordering of office supplies and other miscellaneous duties.

Assisted in the planning of the Holiday Party.

Provided support to the Director of the company and assisted in the preparation of the annual meeting.

Managed the office supply inventory and ensured all supplies were ordered and maintained. Including maintaining the kitchen area.

Provided administrative support to the Director of Operations and executives, including but not limited to: Scheduling Meetings, Arranging Travel, and Maintaining Calendars.

Operations Manager 02/2006 – 05/2008

Sky Day Spa and Salon – Winthrop, MA

Responsible for all aspects of the office including but not limited to: Scheduling, Inventory, Ordering Supplies, and various other clerical duties.

Maintained a clean and safe work environment by ensuring that all office equipment was properly accounted for and in good working condition.

Served as the central point of contact for all outside vendors needing to gain access to the building.

Provided customer service to all clients and vendors.

Assisted in the preparation of Sales Reports, Proposals, and Presentations. Also assisted in the development of a new Marketing plan.

Created and maintained a filing system for all invoices and updated client database as needed.

Front Desk Receptionist 03/1999 – 04/2003

Greatcuts – Revere, MA

Maintained and updated filing system. Prepared and processed expense reports.

Assisted in the planning and execution of special events.

Responsible for all office equipment maintenance, ordering of supplies and updating inventory.

Assist in the preparation of the monthly budget.

EDUCATION

Blaine Beauty School – Hair Design/Business Management Certificate

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