Sales Customer Service

EDUCATION

B.B.A. Management Information Systems University Of Houston – Downtown, Houston Texas - December 2018

oNational Society of Leadership and Success - December 2017

oAssociation of Information Technology Professionals – May 2018

oHonor’s Society – May 2018

A.A. General Business Houston Community College, Houston, TX - May 2016

RELEVANT COURSEWORK

Database Management Systems – Developed a Database from scratch using MySQL workbench, presented to class

Programming and Application Development – built programs using Java programming language

Information Systems Project Management – Acquired critical skills to work in a team environment, and developed a deeper knowledge of Microsoft Project

TECHNICAL SKILLS & SOFT SKILLS

SQL, JavaScript, HTML, CSS, Java, Microsoft Word, Excel, PowerPoint, Project.

Communication, Teamwork, Adaptability, Time Management, Attention to detail, Ability to perform under pressure, Interpersonal skills, strong work ethic

Bilingual – Portuguese, English

EMPLOYMENT HISTORY

Junior Assistant Computer Center, Cabinda, Angola; March 2012 – July 2013

Conducted installation of operating systems, and software on computers

Named 4 times employee of the month, Led teams of 3 or more in the process of changing or updating operating systems on customers’ computers

Achieved monthly sales’ goals; provided excellent customer service, performed data entry duties and reported daily transactions using Microsoft using excel, and word

Seasonal Sales Associate

Macy’s, Houston, TX, United States; August 2016 – December 2016

Interacted with customers, helped customers make purchases and provided fashion tips and persuaded customers to make purchases.

Generated over $1500 in sales per week, which exceeded the sales target set by the manager

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