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Customer Service Management, IT

Anaconda, Montana, United States
August 18, 2018

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**** ******* ** **** ******** 940-***-****

Anaconda, Mt 59711


Service Operational Supervisor Schwan’s Company - Butte/Helena Depots 2017-Present

Daily communication of goals and concerns with Management located off site in Helena

Manage driving and warehouse staff without direct management interaction

Ensure accurate route information and direction to provide excellent customer service

Discuss current safety goals and concerns and maintain safety culture through communication

Manage for continued, sustainable growth while maintaining high company standards

Maintain customer relations through communication and conflict resolution Management/Sales/IT & Web Design Al’s Furniture LLC 2009-2017

Manage staff on sales floor and warehouse.

Effectively communicate daily/weekly goals to staff while maintaining contact with ownership.

Direct and maintain online presence through E-commerce web applications and advertising.

Maintain incoming and outgoing delivery schedule with respect to employee schedule and customer needs.

Maintain effective safety protocol in warehouse and sales personnel to prevent time loss injury. English Instructor Hulun Beir University, China 2007-2009

Taught classes in American/UK Culture, speech, oral English, listening and writing.

Engaged with over 1000 students per semester at a university level class system.

Prepared lesson and classroom plans to effectively communicate with students in an international environment.

Maintained a complicated grading system organized by Chinese names and Student ID.

Built skills working in a system very different from American system and excelled in understanding and effectively communicating with Chinese nationals.

MOD, GM (relief), Accounting Audit Holiday Inn, HI Express, Hilton 2001-2007

Worked across a wide range of roles including front desk management, audit and accounting, housekeeping management, customer satisfaction, and security/maintenance management.

Established procedures for effective communication of a newly opened facility.

Implemented company based policy and creating new local policy for dealing with customer satisfaction issues.

Effectively managed departmental communication to ensure seamless customer experience. Senior GSA, Night Audit Old Faithful Inn, Yellowstone 2000-2001

Maintained reports concerning daily work and communicated issues with building management.

Communicated to park visitors requested information about local and regional sights and activities. Education

BS Forest Resources – Wildlife University of Georgia

Classes emphasizing Dendrology, Ecology, Mammalogy, Vertebrate Natural History, Non-Game and Endangered Species Management, Legal Aspects of Wildlife Management, Techniques for the Study of Wildlife, Wildlife Habitat Management, Animal Behavior, Soils and Hydrology Assoc. Microcomputer Specialist Athens Technical College

Classes Emphasizing Advanced Microsoft Office, Hardware Installation and Maintenance, Advanced Trouble Shooting and Correction, Database Design and Management, Specialized Programming in JAVA

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