Olethia Smith-Harris

**** ****** ***** ***

Snellville, Georgia, 30039

404-***-****

ac6p10@r.postjobfree.com

Work Experience Non-Stop Travel & Tours LLC, Snellville, GA Travel Agent, Jul 2016 - Present

Communicating with the client to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

Use Zendesk to resolve issues with client’s who have encounter issues with reservations, complaints.

Use SalesforceIQ to contact leads for a potential new client for business.

Fulton County Government Center for Health and Rehabilitation, Atlanta, GA

Records and Document Specialist, Aug 2013 - Jan 2016 Enter data, such as electronic medical records demographic characteristics, history, and extent of disease, diagnostic procedures, or treatment into computer.

Prepare statistical reports, narrative reports, or graphic presentations of information, such as tumor registry data for use by hospital staff, researchers, or other users.

Retrieve patient medical records for physicians, technicians, or other medical personnel.

Protect the security of medical records to ensure that confidentiality is maintained.

Review records for completeness, accuracy, and compliance with regulations.

Release information to persons or agencies according to regulations.

Train medical records staff.

Fulton County Government South Central Mental Health, Atlanta, GA

Records and Document Assistant, Jan 2005 - Aug 2013 Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software 1

applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Compile and record medical charts, reports, or correspondence, using a typewriter or personal computer.

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Fulton County Government Supportive Living, Atlanta, GA Fulton County Office Clerk, Nov 1994 - Jan 2005

Answer telephones, direct calls and take messages. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Outdoors Sport, Atlanta, GA

Warehouse Puller, Aug 1984 - Nov 1994

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Prepare invoices, shipping documents, and contracts. Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.

Education Independence University, Salt Lake City, CA BS in Health Services Management Candidate, Expected graduation, Jan 2020

Additional Skills Proficient with computer(MS Office Suites) Excellent in using Zendesk

Knowledgeable in ICD-9 and HIPAA guidelines

Excellent communications skills with a focus on customer services Carelogic- Electronic medical records

Excellent in using SalesforceIQ

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