Customer Service Representative

Latonya Shelita Randall

504-***-**** **** Gravier Street New Orleans, Louisiana 70112 **********@*****.***

Customer Service Representative

EXPERIENCE

Knowledge of Windows Prof XP, EXCEL, MSWORD, Extensive data entry skills for products and services

Effective problem solving and negotiating skills. Approximately, 10 years in a fast-paced environment

utilizing computer software, technical applications which helped me to be multi-tasked oriented and

organized in relaying information. Type 45+ WPM, certified in digital sales and collections.

WORK HISTORY

Cox Communications as Customer Service Rep MAR 2004 to AUG 2005

I’m trained with product knowledge for cable, internet, and telephone services to sold on

a daily basis for the entire metro area. This consist of keeping in tune of what the customer

needs are and to strategize a comprehensive package with products that will meet them.

AutoTrader.com as Customer Service Rep NOV 2005 to APR 2006

I’ve helped created online ads for customers and car dealers wanting to advertise their

vehicles, trucks, and boats to their specifications for publication.

Compucredit as Account Review Manager JUN 2006 to FEB 2009

I was required to assist customer with creating payment solutions for large delinquent

Accounts.

RYLA Teleservices as Customer Service Rep JUN 2009 to APR 2010

I’ve been trained to provide customer information of various clients in a call center

environment. It ranges from providing federal insurance enrollment requirements to

activation of wireless digital devices.

Global Solutions as Contact Center Rep JUL 2010 to FEB 2011

It was required to detailed dental benefits coverage info which required working

knowledge of HIPPA laws, and dental terminology. This position functions as the first

contact both respective physicians and beneficiaries.

Guthy-Renker as Customer Service Rep FEB 2011 to JUL 2013

I was required to answer inquires about exclusive products from world renowned clients

while creating workorders and maintaining the close of each sale.

McRoberts Martime Security as Security Offr OCT 2011 to DEC 2014

I was required to provide safety to thousands of individuals in assurance with National

standards and guidelines.

EDUCATION

Diploma, Marion Abramson High School award-winning member of D.E.

Senior, University of New Orleans, Computer science major

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