Manager Customer Service

KELVIN P. HAMILTON

**** **** ***** **** * Rosenberg TX 77469 * 504-***-****

***********@*****.***

Objective: Looking for an opportunity to contribute my positive energy/thinking, human resources, customer service, and management skills to a dynamic company for years to come!

PROFESSIONAL EXPERIENCE

Recognized manager and employee with over 20 years of experience carrying technical and administrative expertise, rooted in firm character, and evidenced by notable results. Balanced professional, capable of providing great technical services while empowering staffs to excel in the human resource and administrative arenas. Proficient with many personnel and administrative data systems for payroll, personnel, and financial services.

1996 - 2018: UNITED STATES MARINE CORPS

2015 – July 2018: Senior Advisor and Manager, USMC Review Board, Quantico VA

Managed all personnel records requests for over 250,000 veterans/customers.

Reviewed all incoming requests to determine the appropriate action until completion.

Established working relationship with outside organizations to ensure their actions were completed and received by our office by the mandatory deadlines.

Increased our office efficiency by 70% by updating outdated policies and procedures to provide better guidance and support to our customers.

Trained over 25 personnel to effectively and efficiently use Microsoft Office to manage and track customer requests ahead of schedule.

Organized weekly company meetings to include VIP confirmations, reserved parking, board room setup, computer access, and all necessary requests for attending VIPs.

Provided sage counsel in person, on the phone, and through email to over 50 customers weekly which lead to them being promoted and/or retention in the Marine Corps.

2007 – 2015: Office Manager, Manpower Management Section, Quantico VA

Managed all Human Resources and administrative functions to include recruiting, hiring panel, pay, insurance, employee compliance, training, and more for over 50 employees.

Conducted critical job/skill training, career progression evaluations, and team building workshops which increased productivity and office moral.

Oversaw submission of all correspondence and requests to the Commandant’s Office.

Monitored and tracked all nomination packages submitted to higher headquarters.

Supervised and reviewed the submission of employee evaluations for over 50 employees.

Facilitated banquets and ceremonies to recognize employees of the month, quarter, and year.

KELVIN P. HAMILTON

2102 Opal Field Lane * Rosenberg TX 77469 * 504-***-****

***********@*****.***

Maintained and tracked all performance bonuses, travel arrangements, training records, tuition payments, and employee records.

Implemented a sponsorship program for all incoming employees to ensure they had someone to help with their transition and reduce their level of stress.

Created a mentorship program for continued professional development of employees.

2003 - 2007: Recruiter Trainer (3 years) and Recruiter (1 year), Dallas TX

Received Recruiter of the Year Award in 2003 and Recruiter Trainer of the Year Awards in 2005 and 2006.

Enlisted 3.89 applicants per month into the Marine Corps over a 12-month period which exceeded the national average of 1.5 applicants per month.

On a daily basis, made contact will potential applicants by making phone calls, canvassing the local area, and referrals from my applicants and their families.

Maintained meticulous files and meaningful relationships with all applicants that enlisted and maintained great relationships with the community leaders and key figures.

Analyzed the status of training and operations within all Recruiting Stations and coordinated necessary training to develop each recruiter.

Traveled to and from Recruiting Stations to train recruiters who were having difficulties meeting their monthly quotas.

Changed the mind set and work ethic of over 30 recruiters which led to 11 of them receiving accelerated promotions and 6 of them were promoted to Recruiter Trainer.

EDUCATION

Various Marine Corps Leadership and Training Academies, Seminars, and Workshops (Recruiting School and Duty, Lean Six Sigma, etc.).

Nicholls State University, Thibodaux, LA – Bachelor of Science (1993)

Southwest Mississippi Community College, Summit, MS – Associates of Science (1990)

Thibodaux High School, Thibodaux, LA – Diploma (1988)

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