Navdeep Kaur

: 981-***-****/977-***-****

Email id:ac6oyt@r.postjobfree.com

PERSONAL SUMMARY

I have a long track record. Skilled in all areas of beauty & wellness academy. Having a proven ability to ensure the efficient and profitable running of a beauty salon academy by promoting it through internal and external marketing activities. Able to understand and anticipate guests needs and can develop solutions and recommendations that will exceed clients expectations.

Currently looking for a suitable job for academy manager.

ORGANISATIONAL EXPERIENCE

ORANE Institute of Beauty & Wellness

ACADEMY MANAGER - JANUARY 2016 - Present

Having direct communication with customers right from their entry to the clinic right the way through their carrer options. Helping clients to make decisions about their carrer. Providing a consultation service, educating them on options for their courses.

Duties:-

Booking clients in for appointments.

Being attentative to guests at all time.

Resolving any clients complaints.

Giving sales presentations to potential customers, explaining the benefits of our courses.

Answering any queries from clients.

Advising on and organizing tanning sessions.

Making sure that all equipment is properly santised and cleaned.

Taking cash and credit card payment from clients.

PROFESSIONAL EXPERIENCE

Cosmetic Competencies:-

Experience of looking after both male and female clients.

Excellent organisational, and scheduling skill.

Regularly attending training programs and product shows to maintain a current knowledge in the cosmetics industry.

Business acumen and able to develop and maintain positive links with suppliers / product houses.

Fully understanding all policies and procedures relating to Health and Hygiene.

Professional Training:-

Personal

Very good communication and interpersonal skills.

Able to hold long engaging conversations with clients to put them at ease.

Ability to empathize with people.

Courteous at all times.

Having a relaxed attitude and able to deal with awkward or rude clients.

KEY COMPETENCIES AND SKILLS

Customer focused

Creative

Time management

positive attitude

Academic Credentials

2015 Prof. Post Graduate Diploma in Cosmetology

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