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Executive Director of Operations and Business Development

Brownsburg, Indiana, United States
August 15, 2018

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Thomas Jones

Indianapolis, IN ***** 317-***-****

Vice President / Director

C-Level Decision Support / Productivity Improvement / Team Development / Negotiations / Facilities

Talent Management / RFPs / Outsourcing / KPIs / IT / Business Analysis / Product Launches / Operations Administration / Multi-Site Service Delivery / E-Commerce / Cost Reduction / Customer Retention / Sales

Superior second in command abilities for an entrepreneurial enterprise that requires documented leadership successes in business development, sales, marketing and operational support functions. Extensive experience as a member of the Board of Directors. Problem-solver who uses technology and self-developed solutions to improve productivity, integrate new technology and capture new revenue sources in distressed market channels.

Exceptionally adept in analyzing needs and leveraging opportunities to do more with fewer resources than others.

BS, Marketing and Computer Science, University of Indianapolis.

Career History and Highlights

Executive Director of Operations and Business Development

TNS Consulting Services

2002 to Present

Responsible for the delivery of day-to-day operational and business development consulting services to startup or entrepreneurial enterprises. Provided business consulting, technology and learning solutions, and strategic design for small to medium sized businesses and non-profits.

Increased client base and revenue by 5%. Identified a key RFP opportunity at the Department of Child Services that was worked through a former contracting partner. Provided direction and helped capture new business.

Director of Operations and Business Development

Southgreen Plaza, Inc.

2009 to 2015

Established a property management function and managed the daily operations of the new organization. Hired, trained and led three property managers. Negotiated lower vendor contracts. Managed P&L, $240K budget and controlled tenant mix to maximize occupancy fill. Lowered operational costs and secured new tenants for a 16,000 square foot commercial property. Increased profitability and found a buyer for the center.

Negotiated lucrative commercial property lease. Risked losing tenant due to unavailability of state liquor license. Negotiated a long-term lease, which included transferring an existing license. Closed the potential tenant, and completed high profile build-out. Led team guaranteeing a higher ongoing revenue stream.

Director of Business Development and Support

Indiana Learning Systems, Inc.

2004 to 2017

Led business development, sales, marketing, branding, operational support and customer service functions. Worked closely with President to ensure network and infrastructure operational excellence. Negotiated with landlords and vendors to reduce costs. Hired, trained and developed team of 30. Developed and maintained multiple regional learning center branches. Provided personalized instructional services to students.

Negotiated new source of funding to replace at risk funding source from state. Determined federal funding for some educational programs was threatened. Identified new state level funding streams and negotiated new partnerships worth nearly $1M in revenue.

Grew network of services. Affiliate needed to increase boundary-tied locations to serve growing customer base. Created contract language that leveraged new partnerships, allowing for additional sites. Network expansion allowed access to more families and grew overall revenue.

Leveraged social media platform to gain exposure and revenue. Sales leads from paid advertisements were declining. Partnered with Groupon to offer special pricing for customers and negotiated a favorable percentage rate. Increased client base and revenue by 10%.

Launched new partnership that increased revenue. Identified the untapped market of non-profit organizations. Initiated meetings with several organizations to uncover needs, build relationships, and target solutions. Implemented new programs at all facilities and increased revenue.

Secured new business in changing market conditions. Prepared and filed RFP paperwork with the Department of Child Services. Negotiated with potential client, and through relationship building captured $380K contract. Provided seamless transfer of work and helped increased revenue and client base.

Director of Operations, Business Development and Sales

Indiana Professional Testing

2004 to 2014

Managed business development, support operations and key account sales. Led multiple teams of three to 12. Secured guest service excellence through complete facility management. Set and managed to $300K budget. Negotiated with contractors and third party resources. Trained new employees. Met market competition.

Initiated new testing service. Multiple financial services firms requested help to expedite the licensing of stockbrokers. Created a program of priority seating at testing locations and ensured compliance with strict industry regulations. Achieved preferred vendor status for FINRA certification by several financial houses.

Director of IT and Analytics

Indiana Learning Systems

1993 to 2017 (with continued responsibilities)

Responsible for the development, maintenance and continued IT support. Led team of three and provided technology oversight for three testing and learning centers. Upgraded internal network to accommodate access by mobile devices and tablets. Provided VoIP and wireless technologies interfaces seamlessly.

Targeted software programs to lower expenses. Company continually asked the IT department to explore new technology to lower operating expenses where ever possible. Analyzed new software, hardware and internal processes to stay in front of new ways of doing business. Set a best practice standard to continually implement state-of-the-art enhancements.

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