Assistant Mental Health

RUSLANA TSIGELMAN

Miami, Florida

305-***-**** ****************@*****.*** www.linkedin.com/in/ruslana-1999 ACADEMIC ADVISOR & HEALTH CARE PROFESSIONAL

Student Advising Administrative Support Behavioral Health Care Charismatic and persuasive professional with extensive experience in Academic Advising and Health Care Services with proficiency in Student Counselling & Development, Academic Administration and Behavioral Health Counselling. Strong expertise in establishing realistic and attainable goals for students, managing student relations and organizing administrative records. Flexible and versatile with ability to perform multiple tasks effectively. Demonstrates excellent interpersonal, communication and presentational skills as well as multilingual ability (English, Russian, and Spanish).

Student Advising

Academic Development Planning

Administrative Operations

Record Management

Clerical Support

Patient Counselling

Event Management

Communication & Presentation

Medical Assistance

Training & Mentoring

Academic Evaluations

Social Activities

P ROFESSIONAL E X P E R I ENCE

NOVA SOUTHEASTERN UNIVERSITY, Miami, FL 2006 – 2017 Academic Advisor II

Delivered support and guidance to students in establishing realistic and attainable goals by providing them developmental advising and program planning, assisted students to identify and overcome academic difficulties through academic planning. Assessed individual student needs, responded to student inquiries, and made appropriate internal and external referrals to other campus services and resources available to the student. Administered the student registrations, financial aid, student academic progress reviews, and academic standing reviews. Liaised and provided support to the student, through consultation and collaboration with faculty, staff, and academic program directors. Collaborated with recruitment and corporate cluster coordinator, outreach visits to our corporate cluster sites to provide advising and other student services to cluster students.

Created efficiencies in academic advising and student services from which an increase of approximately 250 to 450 graduate students at 5 regional campuses, resulting in a 55% increase of students supported with attention to quality of service.

Accurately organized student records, evaluated transcripts and transferred credits to track student’s academic progress and degree conferral.

Developed and facilitated open houses, new student orientations, Pre-Enrollment Seminars, library training workshops and various programs offered to the students.

Rolled out retention initiatives which resulted in a reduction in attrition rates.

Functioned as Regional Campus Committee member, targeted unique issues that challenged the off-campus students resulting in a 60% increase in event participation as well as academics.

Effectively participated in professional development activities, departmental and university wide training as well as special initiatives and projects as assigned, contributed in hiring committee and advisor training and development. CONEY ISLAND HOSPITAL - HHC, Brooklyn, NY 2000 – 2005 Caseworker/Behavioral Health - Psychiatry

Managed all follow-up activities concerning discharged patients, such as discharge planning groups, counseled patients at home via telephone and made referrals for continued treatment. Supervised and directed undergraduate students and graduate social work students for their field placement within the hospital.

Developed and performed weekly presentations for the Team; Psychiatrists, Therapists and Nurses to discuss patients’ compliance and if they need Mobile Crisis (home visit); prepared and submitted all Mobile Crisis referrals.

Elected to pioneer, test, analyze and recommend changes to a new computer program; Psychiatric Discharge Management System, resulting in increased organization, efficiency, accurate patient data, safety and continuity of care.

Generated monthly and quarterly statistical reports for compliance of aftercare, resulting in additional revenue for department, decreased exposure and reduced risk of fines as well as loss of license to practice. RUSLANA TSIGELMAN Resume Page 2

Participated in monthly conferences with like professionals to both learn and provide feedback to enhance better care and productivity.

Collaborated with pharmaceutical representatives from renowned companies, to acquire knowledge of psychotropic medication for proper discharge planning and medication-management resulting in increased rate of compliance. BETTER MEDICAL HEALTH PC- NUCLEAR MED, Brooklyn, NY 1997-1999 Medical Receptionist

Designed logo and forms for the new company, assisted nuclear technician; removed and processed Holtor Monitor; reproduced and developed images and x-rays. Attained insurance verification and billing; organized doctor’s reports; ordered all company supplies; appointments, assisted patients; translator. DAVID LAWRENCE COMM. MENTAL HEALTH FACILITY, Naples, FL 1996 – 1997 Behavioral Health Care Technician

Appointed to provide supervision and safety in the Crisis Stabilization Unit, the Children's Residential Treatment Center, and the Chemical Dependency Unit.

Supported Charge Nurse in duties such as taking vitals, observation, charting, admitted and oriented new clients/patients, and conducted groups.

I NTERNSHIPS & VOLUNTEER E X P E R I ENCE

UNIVERSITY OF MIAMI, SCHOOL OF MEDICINE, Miami, FL 1999 Staff Assistant

Assisted all Doctors in clinical duties, prepared patient charts for clinic (incoming and outgoing). Performed secretarial and clerical duties, such as: phones, filing organizing, ran errands for the department and other duties as assigned. UNIVERSITY OF MIAMI - DEPT. OF ARTS AND SCIENCES, Coral Gables, FL 1992 – 1994 Transfer Student Advisor (1992 – 1994)

Aided in academic advising for Transfer Students, as well as facilitated in the social and emotional adjustment to a new campus/environment.

Peer Counselor for Undeclared Freshman (1992 – 1993) Delivered coaching and guidance, organized meetings, activities, assisted in course and professor selection to aid in the adjustment of college life. Facilitated in the social, intellectual and emotional development of the students. EDUCATION & CERTIFICATION

Bachelor of Science, Communication and Psychology

University of Miami, Coral Gables, FL

Attained certifications in T.E.A.M, CPR, AIDS and Medicaid Training AWARDS & A F F I L I ATIONS

• Bowman Ashe Scholarship for distinguished academic achievement

• Worked with Migrant Farmworkers children

• Yellow Rose Society - Community service organization promote and inspire female pride

• Orientation Assistant for new students

• Superhost for High School Seniors

• Volunteered for research in Exercise Science

• Management

• Car Sales and Retail

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