Tashna George

267-***-**** *** Academy Road Apt. A-1, Philadelphia, PA 19136 ac6otc@r.postjobfree.com

EDUCATION

Arcadia University, Philadelphia, PA

Bachelor’s Degree in English Literature May 2016

Dean’s List –Spring 2013, Spring 2016

GPA – 3.27

Senior Thesis: “Clarissa’s Journey Towards an Integrated Self in Mrs. Dalloway”

PROFESSIONAL EXPERIENCE

Holy Redeemer Homecare Hospice, Philadelphia, PA

Health Information Specialist January 2017-present

Mail and fax large volumes of physician homecare and hospice orders to doctors’ offices to ensure that the organization is paid for their services

Update order statuses in Homecare HomeBase and Forcura to manage daily workflow, ensure transparency of order tracking process and to aid in accurate turnover time reporting

Call doctors’ offices to expedite outstanding orders for billing by verifying doctor contact information and patient statuses by asking routine questions

Communicate patient status changes/corrections, doctor status and contact information changes/corrections to supervisor and/or members of department via email to ensure and support order precision and to eliminate confusion regarding order statuses.

Attach physician homecare and hospice orders for processing to patient charts by reviewing doctor signatures and dates to ensure validity and appropriateness of physician documentation so HIPPA standards and insurance regulations and policies are upheld

Assign noted physician orders to members of medical record team according to health system branch to utilize teamwork effectively so that the daily volume of orders waiting to be attached can be processed in a timely, focused and concentrated manner

Archive signed physician orders and cancel orders that are no longer current in Forcura to maintain accurate pending order numbers to ensure that order processing is not repetitive or unnecessary so that the right orders are being prioritized and work is being done efficiently

ADDITIONAL EXPERIENCE

Arcadia University Landman Library, Glenside, PA

Student Assistant

May 2015-August 2016

Performed the general operations of the circulation desk which include: checking in and checking out books and other materials, renewing book and DVD loans, helping patrons find books and other materials according to the Dewey decimal system, answering general questions about the library’s services or forwarding them to librarians, answering the phone to answer and/or field patron questions to appropriate librarians and entering alumni information into KOHA system so they can use the library’s services. These duties helped to create a customer service friendly environment where patrons felt appreciated, heard and valued so that they continued to use the library’s services. This upheld the image, mood and reputation of the library

Updated the serials database for incoming magazines, academic journals and periodicals to provide support for the serials professional in making sure that issues for serials are arriving in in a timely manner and are accurately documented in the database for future reference

Deactivated library books with low checkout counts from KOHA and OCLC to help the organization in deciding which holdings to maintain, to help with overcrowding and to get a sense of what types of books to order in the future

Performed citation analysis projects and database usage statistics projects and organized the extracted data on Microsoft Access and Excel and reported results via email to librarian to help the organization conceptualize how often their products and services were being used by students

Donated and boxed deactivated books, books in poor condition and unneeded media items to Better World Books and kept a running count per book department in Microsoft Word to ensure that books were not being wasted

Odyssey Online

Intern Student Writer and Editor, Online

August 2015-December 2015

Wrote weekly online articles according to a Friday deadline on a variety of topics such as scene, idea, fashion, music, television and movie reviews and analyses to establish Arcadia University as a consistent influencer in college media amongst national colleges

Responded to editor feedback and implemented changes to articles as necessary by negotiating and conversing with contributing editors and the branch editor via the company website before article publication date to uphold originality of piece while producing dynamic and competent content to establish Arcadia as a competitive media hub

Edited a group of student articles midway through internship on a weekly deadline basis by providing comments on articles submitted for review to ensure that the Odyssey created compelling, memorable and impeccable content that was well edited by a team of editors

Questioned whether images for student articles were appropriate and whether they enhanced the written content of articles by assessing image relevancy and creativity