Manager Customer Service

SUSAN DOCKERY

Griffin, GA 678-***-**** ************@*****.***

OBJECTIVE

Dependable and dedicated administrative professional seeks full-time position to utilize well-developed organizational, office management and clerical skills.

SKILLS & ABILITIES

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Fax Machine

Photo Copier

Imaging Scanners

Notary Stamp

EXPERIENCE

December 2016 to June 30, 2018

Bakery Clerk, Ingles Markets

Provides prompt, courteous, friendly customer service to every customer

Handles different types of equipment. Example: stoves, slicers, ovens, proofers, etc.

Follows all safety and sanitation guidelines.

Maintains a professional appearance and behavior.

Assists with storing orders received in their proper place.

Follows all health department regulations.

Aug 1982 to May 2016

Office Clerk, Hertz Rent a Car

Maintained daily operations and provided daily administrative support to Office Manager, Security Manager, and 50 plus Leasing Agents in the State of Georgia.

Processed and reviewed routing paperwork; managed Daily Report of Business.

Reconciled and balanced Southeast Region (5 states) Bank Reconciliation Reports.

Verified manager’s receipts and preformed line item verification on expense reports.

Performed reception duties; answered and screened telephone calls, greeted and directed visitors.

Worked with tow companies and law enforcement for release of Hertz vehicles.

Assisted customers with documents to pay traffic tickets and fines.

EDUCATION

August 2016 to July 2018

Business Technology Diploma- Southern Crescent Technical College

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