Pamela E. Riley

*** *** **, **** ***** NJ ***** 610-***-**** ac6os8@r.postjobfree.com

W New York Hotel, New York, NY

Brand Manager (October 2015 to May 2018 )

VIP liaison creating personalized concierge services for repeat guests and work to obtain new Sales clients

Contact guests with pre stay, pre departure, and post stay email to ensure highest satisfaction

Awarded Talent Coach of the Quarter in 2016 while helping to improve TripAdvisor score from 340 to 308

Create out of the box amenities for special guest occasions and memorable experiences

Write monthly Cool Hunter guide on what’s new, next and now in New York City neighborhoods

Develop relationships with vendors for possible partnerships and branded onsite happenings

Control social media platforms for property(Facebook and Instagram)

W New York at Times Square, New York, NY

Welcome Desk Agent (June 2009 to October 2015)

Champion of Guest Composite Score for February, 2015 for highest recognition of repeat guests

Wowed guests with specific details to surprise and delight their anniversary, birthday, or first time to NYC

Worked with General Manager on Kaizen project to help hskp by obtaining more guest checkout times

Engaged guests while indulging their wishes or expediting recovery at both welcome desk and concierge

Balanced the house by blocking correct room categories and setting up packages and ensure accurate billing

W New York The Court and Tuscany, New York, NY

Night Auditor/Welcome Desk Agent (June 2007 to October 2008)

Responsible for running night audit, taking deposits and maximizing inventory to obtain perfect sells

Completed all concierge duties including setting up amenities through IRD or purchasing personalized gifts

Increased revenue by leading all other Guest Service Agents in total number of upsells and walk ins

Updated SPG profiles with stay history, contact information, special requests and any issues encountered

Koi Restaurant at Bryant Park Hotel, New York, NY

Maître’D (April 2005 to May 2007)

Prepared contracts for clients interested in buying out the space for private events

Reviewed, revised and confirmed large parties in house reservations with set prix fix menu

Updated Opentable reservations, confirmations, and billing for cancellation policy

On site contact for VIP guests upon arrival, assisted staffing coat check/seasonal and hostess shifts

Logos Unlimited, Edgewater, NJ

Owner and CEO’s Executive Assistant (January 2007 to May 2007)

Confirmed meetings with clients and assisted with presentation of products before being sent to process

Contacted potential clients to acquire new business and increase revenue streams

Ordered, packaged, shipped and maintained inventory of merchandise

Katlowitz & Associates Law Office, New York, NY

Owner and CEO’s Executive Assistant (September 2004 to February 2005)

Drafted legal documents, last testaments and wills, bluebacks, and tax paperwork for clients

Attended deposition meetings and assisted in estate closings

Scheduled client meetings and accounted for all personal and business vendors

SEASONAL EVENTS AND PROMOTIONS

Mitchell Manning Associates, New York, NY

Assisted with distributing promotional advertising throughout NYC for multiple Art and Antique shows

Campbell Apartment, New York, NY

Arranged private parties and assisted with setup of

Rue 57 Restaurant

Assisted Event Planner with private events

Made reservations, took take-out orders, covered hostess stand and assisted with coat check

EDUCATION:

The American Musical and Dramatic Academy (AMDA-NY) New York, NY. Graduated June, 2004

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