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Customer Service Care

Location:
Morgan Hill, California, United States
Posted:
August 15, 2018

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Resume:

HASINA BEGUM

*** *** ********, ****** ****, California 95037. Cell: 408-***-****. ac6oqz@r.postjobfree.com Professional Background and Goal

I entered the workforce on part-time (PT) basis in parallel to my education since 2014. I have just finished my Bachelor of Science in Business with a Business Administration Certificate (BSB/AD). I selected very specific majors in my degree and been working on all the key elements of accounting, finance, and benefit for last four years in my current job. I am ready and want to enter the workforce on a full- time basis and want to grow in accounting/ finance/ benefit in a service-oriented financial institution or a tech company in Silicon Valley.

Skills

Exceptional interpersonal communication

Excellent time management skills

Effective problem solver

Effective workflow management

Microsoft Outlook, Word and Excel

Exceptional telephone etiquette

MS Office expert

ERP-Peach Tree,M2M(made to manage)

Work History

Accountant, 06/2014 to current (PT)

Seminet Automation, Semifab Inc. & Battle Precision Mfg. – San Jose, California

Accounts payable (AP) and accounts receivable (AR)

Maintain general ledger, including the chart of accounts.

Analyze monthly Balance Sheet accounts and P & L for corporate reporting.

Cooperate with HR, payroll, procurement, sales and government agencies.

Generate financial statements and facilitate account closing procedures each month.

Compile general ledger entries on a short schedule with nearly 100% accuracy. Customer Service/Care, 10/2012 to 05/2014 (PT)

Grameenphone Customer Care Centre - Dhaka, Dhaka Division

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Solved unresolved customer issues.

Customer Service Assistant, 01/2011 to 09/2012 (PT) Bangla link Customer Care Centre – Dhaka, Dhaka Division

Posted receipts to appropriate general ledger accounts.

Monitored payments due from clients and promptly contacted clients with past due payments.

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Education

BSB/AD (GPA 3.8), Major: Business/Accounting/Finance/Benefit. Credentials & references will be furnished upon request. Status: US citizen. Hobbies: Shopping, Cooking, and Travelling.



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