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Customer Service Manager

Houston, Texas, United States
August 15, 2018

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Personal Info: Mukhtar Ahmad

**** ******** **, *** **, Houston TX, 77081



Research Consultant :15/05/2016 to 15/09/2016, UNDP Islamabad

Job Description: Mapping of government policies related to sustainable urbanization in Khyber Pakhtunkhwa (KP). Studying the scope of work of Urban Policy Unit (UPU) and documenting its contributions. Developing a database of organizations and people working on the topic and a repository of research work on sustainable urbanization in KP.

General Manager 03/2015 to 03/2016, Alpha Pipe Industries Private Limited

Phone # +938270671

Job Description: Direct and oversee production activities. Ensure accurate documentation of production and quality control data and records. Ensure client and vendor file integrity. Maintain general oversight and insure accuracy of records including inventory. Oversees preparation of Quarterly & Annual Report summarizing progress on short and long range plans. Analysis of documents and proposals as needed to assist the organization in determining and meeting its long and short term goals. Recruitment of company staff in consultation with Manager HR. Employees development, and training.

Visiting Faculty (Economics): 04/2014 to 06/2014, Kohat University of Science and Technology (KUST).

Phone # +92-922-******

Teaching courses offered by the Department of Economics, KUST.

Research Associate Economics: 01/2011 to 09/2012, UNDP Bio-saline II Project, Lahore, Punjab, Pakistan, Phone # +92-42-357*****

Job Description: Design and undertake research on the measurement of poverty and the impact of project interventions on poverty. Conduct various case studies in the project area to assess the intended benefits being provided by the project. Conduct various surveys on poverty reduction strategy of Bio-saline-II to improve its access to the deserving target population. Design appropriate tools and activities for data collection and integration for various project needs relating to impact assessment on macro and micro level. Undertake analysis of the quality and reliability of available data sources. Contribute to the production of quarterly and annual progress reports of the project.

Liaison Coordinator: 04/2010 to 01/2011, Rural Community Development Society, Mandi Faizabad, Punjab, Pakistan, Phone # +92-56-288****

Job Description: Linkages development with the stakeholders, presentation of the program to the donors, business plans development, new project planning and implementation, project monitoring & evaluation, proposal writing and submission to the donors and follow up, report writing, and staff orientation

General Manager:3/2008 – 10/2009, ARY/Safari Cash & Carry, Lahore

Phone # +92-042*-*******

Job Description: Managing day to day operations including promotional activities, meeting venders/suppliers, placing orders, customer service, inventory control, hiring, firing, training new employees, supervising other employees.

Assistant Manager: 09/2005-03/2007, Wal-Mart Arlington, Texas

Phone # 817-***-****

Job Description: Customer service, hiring new employees, firing, managing accounts, customer service, supervising other employees, inventory control, in stock, warehouse operations, making schedules.

Assistant Manager: 07/ 2002 - 02/2006, 7-Eleven, Dallas, Texas

Job Description: Hiring, firing, customer service, placing orders, inventory control, training new employees, supervising, managing accounts, sales, making schedules.

Assistant Professor: 07/1995 - 06/2002, NWFP Agricultural University Peshawar / Pakistan

Job Description: Teaching various courses at both the graduate & undergraduate levels and conducting research. Advising and mentoring graduate and undergraduate students. Participate in graduate education by serving on graduate committees, supervising thesis research. Shares responsibility for committee and department assignments including administrative, supervisory, and other functions. Engage in scholarly activities including curriculum revision.

Lecturer: 4/1987 - 7/1995, NWFP Agricultural University Peshawar

Job Description: Teaching various courses at both the graduate & undergraduate levels. Advising and mentoring graduate and undergraduate students. Serving on graduate committees, supervising thesis research.

Scientific Officer: 1/1987 - 4/1987, Pakistan Agri. Research Council Islamabad

Job Description: Agri. research including primary data collection, data analysis and report writing

Field Investigator: 6/1986-7/1986, Pakistan Academy for Rural Development Peshawar, Pakistan

Job Description: Collection of primary data from potato growers in Upper Swat.

Field Investigator/coder: 3/1986 - 5/1986, UNRISD Peshawar/Pakistan

Job Description: Collection of Primary data from Afghan refugees residing in the tentage villages in Pakistan.

Field Investigator: 12/1984 - 2/1986, SCARP Mardan Evaluation Project (a project of CIDA), Peshawar/Pakistan

Job Description: Collection and coding of a variety of socio-economic data in the command area of the Lower Swat Canal System in NWFP.


MS: 6/1992, Agricultural & Resource Economics, Colorado State University Fort Collins, Colorado

Thesis Title: Economic Analysis of Sugar Production and Consumption in Pakistan.

MSc. (Hons): 10/1986, Agri. Economics, NWFP Agri. University Peshawar Pakistan

Thesis Title: Short Term Credit Requirements of Small Farmers in Five Villages of Swabi Tehsil.

B. Sc. (Hons): 4/1982, Agri. Economics, Rural Sociology & Extension Education, NWFP Agri. University Peshawar

F. Sc (Agriculture), 9/1978, University of Peshawar

Secondary School Certificate (SSC), 3/1976, Board of Intermediate & Secondary Education Peshawar

ADDITIONAL INFORMATION: Trainings / Workshops/ Seminars:

19/01/2006 "Leadership 101 Management Training Program" Wal-Mart Stores Inc, Dallas Texas.

24/04/2001-25/04/2001 "Agro-based Industries in Pakistan, Prospects & Issues" Pakistan Academy for Rural Development Peshawar.

05/12/1993-07/12/1993 "Qualitative Response Modeling (QRM)" National Agri. Research Centre (NARC)

06/1993-07/1993 "Social and Organizational Aspects of Irrigation Water Management" Wageningen Agricultural University

05/08/1991-16/08/1991 "TIPAN Communication Skills Workshop" Southern Illinois University at Carbondale

26/07/1991 "Developing Markets for Agricultural Products" Colorado State University

30/12/1984-10/01/1985 "Socio-Economic Field Survey Techniques" SCARP Mardan Evaluation Project


Journal of Agriculture & Social Sciences (2012) Impact of Bt. Cotton Varieties on Productivity: Evidence from District Vehari, Pakistan, 12–015/AKA/2012/8–3–109–111

World Applied Sciences Journal (2012) Factors Affecting Delay in Repayments of Agricultural Credit; A Case Study of District Kasur of Punjab Province, 17 (4): 447-451

American-Eurasian J. Agric. & Environ. Sci.,(2011) Factors Affecting Post Harvest Losses of Citrus; A Case Study of Sargodha, 10(5) 934-937, 2011

Sarhad Journal of Agriculture (2000) The Impact of Tube-well Irrigation on Productivity. Cropping Intensity, Input use and Livestock keeping in District Peshawar.

Journal of Rural Development & Administration (1998) Analyzing the Household Demand Function for Fluid Milk in Peshawar.

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