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Social Media Manager/Sales

Houston, Texas, United States
August 15, 2018

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**** ********* **. #***, *******, TX 77005 • 832-***-**** • OBJECTIVE

Highly skilled, talented and accomplished learning and development professional with 8 years of extensive knowledge of planning, organizing, directing and creating wide range of training activities and products. Seeking a position as a Learning and Development Manager for the continued growth of the organization. SKILLS & CERTIFICATIONS

E-Learning, Graphic Design, Video Production, Technical Skills:

• Adobe Captivate eLearning software

• Articulate 360 eLearning software including Storyline 3

• Proficient with all Adobe Creative Suite software (Adobe Premiere, Photoshop, etc.)

• Final Cut X

• Sony Vegas Pro

• Knowledge of LMS systems and creating AICC/SCORM compliant content that functions within an LMS.

• Learning Management/Learning Content Management Systems (LMS), Cornerstone

• Project Management

• All of Microsoft Office

• PowerPoint to e-learning conversions


• HTML 5 and mobile learning APP creation


• JavaScript

• Sharepoint 2010


American Bureau of Shipping (ABS), Houston, TX

Instructional Designer/Multimedia Author

April 2018- Present

Primary area of focus is to create Web Based Training for ABS’ Freedom Project Software.

Responsible for creating 24 WBT’s for software pertaining to vessel surveyors.

Designed Storyline 3 templates and standard guides

Created and edited graphics to be used inside the WBT’s

Edited and Recorded video, and audio to be used with the WBT’s

Responsible for scheduling and coordinating meetings with subject matter experts to review content before updating to new format

Academy Sports & Outdoors Corporate Office, Katy, TX Senior Instructional Designer/Technical Writer

January 2018- April 2018 (Contract)

Primary area of focus is to update standard operating procedures (SOP) documents for the Twiggs County Distribution center and the various departments within.

Responsible for updating 70 SOPs from the old standard to the new format standard guide

Designed the standard guides using Adobe Creative Suite, InDesign and Photoshop

Responsible for scheduling and coordinating meetings with subject matter experts to review content before updating to new format

Envoy Mortgage, Houston, TX

Senior Instructional Designer/Project Manager

September 2016- December 2017

Primary area of focus was to develop strategies and implement innovative training programs throughout all departments in addition to being responsible for ensuring training excellence as measured by quality metrics.

Project Management – Managed a team of 5 instructional designers on a company wide training initiative which followed through the full ADDIE life cycle to deliver over 100 courses using Basecamp Project Management Software

Worked with subject matter experts to design and develop training courses that meet the business needs

Served as the single point of contact for all training content development and delivery

First point of contact for information or assistance with content development of training courses

Responsible for leading and guiding lower level training personnel

Researched new training techniques such as 3D game design for portable learning solutions

Assigned course development projects to team members

Monitored, reported, and assigned tests to insure the effectiveness of the trainings

Linked the needs analysis results to the learning objectives and training approaches

Created and updated various standard operating procedures for our Intranet System

Designed training that matched the learners' training needs and contributed to solving the customer's business issues

Written content into the authoring tool, created a story line and learner interactions that reinforced the learning and engagement of the learner

Edited, updated, and published existing and new courses to the LMS (Cornerstone Learning Management System)

Added users, assigned training, and monitored performance through the LMS

Used Articulate Storyline 2 software to create eLearning courses which are AICC/SCORM compliant, along with creating media such as graphics, video, and audio editing

Consulted and collaborated with Business Partners, Subject Matter Experts, and project teams to create effective e-Learning solutions, assessments, and other media Synn Ultralounge Bar & Grill, Houston, TX


December 2014- August 2016

Primary area of focus was to manage day to day operations for the bar/restaurant.

Manage a team of 15 which included, servers, promoters, bartenders.

Created and managed social media networks

Created marketing materials as well as video and print using Adobe Creative Suite

Managed payroll of all staff; tracked inventory for bar and ordered all supplies as needed.

Managed deposits and debits through banking system. Service Corporation International, Houston, TX

Senior Instructional Designer

April 2014- July 2015

Primary area of focus was to create eLearning courses to train in-house and external clients by using various programming, graphics creation, and video support. Also to maintain and update content on the learning management system.

Created and maintained E-Learning media including: Web-based Training (WBTs), simulations, scenario and game-based learning, Audio, Video, and additional media as needed.

Created engaging, impact user interfaces and graphic design elements for use within media; provided creative direction on interactivity, imagery, and branding.

Consulted and collaborated with Business Partners, Subject Matter Experts, and project teams to create effective e-Learning solutions, assessments, and other media

Determined instructional media appropriate to learning strategies and learner resources; performed needs analysis, audience analysis and technical analysis; provided creative approaches to program design and explore and recommend ideas that broaden and enrich the coursework.

Supported the efforts of training project teams from inception to completion; performed Project Management tasks; managed multiple projects; organized and prioritized work and drive task completion

Delivered support and consultation on AICC and SCORM compliant products to meet business and compliance needs

Troubleshooted technology issues for deployed media and developer tools Department of State, Diplomatic Security Center, Dunn Loring, VA Programmer/Contractor - Kaseman International

August 2013- April 2014

Primary area of focus was to provide programming, graphics creation and video support on various software development projects for the diplomatic security training facility and its instructors as well as training and developing eLearning modules for the instructors.

Developed and designed instructor led (in-person and virtual) e-Learning curriculum.

Create documentation such as reference materials, online help text, PDF’s, job aids, and workbooks using technical writing principles to help with every e-learning module.

Delivery of training in variety of formats such as distance learning and in-person visits to different client sites and training facilities.

Work with MS Word and PowerPoint 2010 to create learning objectives, curriculum structure and technical manuals/designs to help other trainers understand the e-Learning modules before development and programming.

Participate and conduct task and needs analysis with different subject matter experts to identify the most appropriate learning strategies to meet business needs.

Participate in large, cross-functional project teams such as multimedia departments and programmers.

Use technical writing principles and document design skills to be used with e-Learning modules being delivered or developed.

Designing and programming of 3D interactive games for instructors, field agents and military personnel.

Provide Audio, Visual, and graphics support at various training centers throughout Virginia and West Virginia by being a part of the Multimedia Department as needed.

Serving as a backup on Sharepoint 2010 development and maintenance as needed.

Assisting with developing and designing of Instructional Systems Design courses for the field agent instructors and students

Implementing, monitoring and training agents on the new IR Tactical weapons products to help them with field exercises.

Providing IT support to instructors, agents, and students as needed.

Designed and developed e-learning and web based learning material for the Department of State training center and worked with SME’s to develop modules. URS Corporation, Chantilly, VA, Graphic Designer/Video Producer/eLearning Developer October 2009- September 2012

Primary area of focus was to create marketing materials as well as tradeshow graphics and documentation across all departments including creating eLearning courses for our outside clients.

Mastery of video/audio workflows, including pre-production, production, and post-production

Worked with Adobe Captivate and Articulate Storyline software to deliver eLearning training course to the Department of Treasury, Washington, DC

Discussed video project plans with team members and subject matter experts from the Department of Treasury to determine the appropriate production schedule for their eLearning project

Coordinated, developed, and published company news, and events to Apptis, Inc./URS, Inc. web and social media properties through Facebook, Twitter, and YouTube

Updated and maintained systems manuals and end user documentation used for training

Maintained attendance records and program evaluations utilizing a Learning Management System


Published final video/audio products to clients Web and Social Media Properties

Composed, edited, and collaborated on scripts for audio/visual projects for URS, Inc. and Department of Treasury

Provided staff training on video/audio/editing content and on eLearning software manipulation

Attended shoots in the studio and on-location to create original video/audio content

Re-purposed and edited existing graphics using Adobe Creative Suite

Operated various video camera equipment (SD and HD) along with DSLR cameras

Made technical decisions regarding elements of the video/print shoot such as appropriate lighting, shooting angles, and placement and types of microphone as a Director of video projects

Edited and assembled final visual/audio material as consultant, troubleshooter, and creator

Set up and break down of all technical equipment, as needed for shoots

Maintained positive communication and attitude among colleagues, customers, leadership and all client stakeholders

Solid understanding of SD and HD video formats

Edited on MAC using Final Cut Pro, Adobe After Effects and Premiere Pro

Edited audio in Adobe Audition/Soundbooth

Tax Analysts, Inc., Falls Church, VA, Publication/Production Specialist, January 2006-May 2009

Primary area of focus was to convert IRS Publications and Forms from SGML and XML to HTML code for in- house online publishing and DVD’s to be delivered to various industry clients such as H&R Block. Worked across different departments to set and meet product deadlines and to coordinate the efforts of staff responsible for content preparation. Building on existing processes and procedures to increase efficiency and accuracy, assisted in establishing quality assurance procedures, handling longer term projects, and participating in new product development. Used a variety of software and proprietary programs, and worked closely with publication editors, and adhered to established deadlines.

Specific responsibilities included:

Worked with reference library production manager to set deadlines for monthly production cycles and assuring that deadlines are met, according to established policies and procedures.

Coordinated the efforts of the reference library production specialists in compiling updated databases for publication.

Worked closely with editors and managers from the editorial departments to ensure that production needs are met.

Assisted in creating and improving procedures for updating existing and new reference library products. Also used new technology and software as necessary.

Established and maintained quality assurance procedures and controls for reference library products. Modified as necessary when new technology or processes became available.

Managed source data through the production process for assigned products, including building, validating, and finalizing database files.

Making detailed changes (edits) to source material as directed by the IRS regulations and code section amendments, according to established policies and procedures.

Responsible for running conversions on data to conform to database formats.

Responsible for running specific software processes to create database files for updating publications.

Communicated regularly with editors and production department staff to meet established deadlines.

Cross-trained with other department members and acted as backup for other publications as required or assigned.

Technical and Interpersonal Skills:

Excellent written, oral, and interpersonal communication skills, including the ability to create and work with teams, and to interact tactfully with co-workers.

Acquired experience in production scheduling.

Demonstrated project management skills.

Advanced my knowledge of software used in the department, including Codewright, Folio, and LivePublish.

Strong computer and word processing skill.

Thorough understanding of the Web and other forms of electronic publishing.

Excellent knowledge of HTML, XML, SGML and other web production languages.

In-depth knowledge of proprietary formatting structure.

Ability to write CD’s and DVD’s.

Knowledge of company web linking procedures.

Thorough understanding of how IRS regulation and tax code amendment language is incorporated into reference products.

Ability to meet strict deadlines and adjust to changing priorities.

Demonstrated dependability through punctual attendance. Dynamic Technology Systems, Inc., Springfield, VA, Contractor/Software Analyst II, September 2004- January 2006

Primary area of focus was to convert Army and Department of Defense SGML publications into a working XML web based document using XML spy software and Omnimark conversion tools. Specific responsibilities included:

Application Development- Converted SGML web documents into XML web documents. Assisting team members in the creation of unique style sheets to be used with Omnimark conversion software. Performed Quality Assurance checks on completed XML documents. Reporting mistakes in the SGML and XML document data code.

Technical Writing; Documentation/Editing- Created tables to be placed in documents by writing HTML and XML codes. Taking existing XML codes and editing and rewriting proper codes to be implemented into the web document. Document coding mistakes and assign Quality Assurance checks to team members.


JD Program

Planning to enroll fall 2019

Paralegal Certificate, January 2017

Houston Community College, Houston, Texas

B.S. in Computer Networking, June 2003

Strayer University, Alexandria, Virginia


US Citizen with current Secret Clearance

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