Personal Lines Manager

Melissa MacCrae

** ***** ******, ******, ** *****

207-***-**** • **********@*****.***

Independent Insurance Producer

Skills

• Motivated team player • Mindful multitasker

• Effective sales closer • Proactive problem solver

• Skilled negotiator • Organized event planner

• Enthusiastic customer servicer • Longtime MS Office practitioner

• Award-winning written and verbal communicator • Cheerful, friendly project presenter Work History

Kontio’s MetLife Auto & Home

Insurance Sales Agent-Personal Marketing Assistant Union Street, Hermon March 2018 – June 2018 In person by phone and email, listened to and met customer needs, desires and goals in using their policies with various carriers.

Hannaford

Cashier- Customer Service Wilson Street, Brewer July 2017 – January 2018 Purposefully catered to customer needs: from managing carts outside to scanning merchandise inside. Aflac Maine

Associate 108 State Street, Bangor 04401 December 2016 – April 2017 Applied sales-school teachings. Practiced approaches, managed objections. Interviewed prospects, assessed needs, desires and goals. Recommended and sold budget-conscious policies. Bonnie’s Bargain Basement

Manager 222 North Main Street, Brewer 04412 November 2015 – June 2016

• Managed resale-thrift store, with receipts dedicated to Brewer Area Food Pantry.

• Increased sales 20% by implementing new pricing, signage, product-placement strategies.

• Supervised 5 part-time volunteer staffers.

• Updated and promoted Facebook page.

• Built new relationships by re-instituting, promoting customer-loyalty card.

• Counted cash drawer, prepared daily bank deposit. Spin a Yarn LLC

Proprietress of Brewer’s only local yarn shop 103 Center Street May 2011-June 2015

• Secured bank loans; managed daily business.

• Planned budgets, authorized payments.

• Commissioned window art to boost awareness, establish store’s brand.

• Hosted vendor reps to remain current on market trends.

• Negotiated prices for yarn, needles, patterns, tools.

• Taught and promoted traditional needle arts.

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Bangor Daily News

Copy editor/ paginator/writer Main Street, Bangor December 1998-May 2011

• Promoted to Editorial Department.

• Excellent reading, comprehension, technical skills required to make 4 nightly deadlines.

• Read local, wire copy, wrote headlines, produced live news pages on deadline.

• Adhered to The Associated Press and in-house style guides.

• Used MS Office, Quark Express programs.

Bangor Daily News

Special Sections Writer Main Street, Bangor October 1983-December 1998

• Collaborated with supervisor and co-workers to generate story ideas.

• Honed time-management skills to balance home-work responsibilities.

• Traveled to, interviewed and photographed story subjects.

• Wrote stories based on interview notes.

• Laid out and helped paste up special sections.

• Adhered to publication deadlines.

• Learned, implemented new computer pagination system. College Instructor

Husson College Fall 2000-2001

Taught Persuasive Writing (English 101), then Research and Literature, while working evenings at the Bangor Daily News.

University College of Bangor Fall 2004-2012

Taught College Writing, Writing Improvement, Ethics and Ethics of Feminism. New England School of Communications Fall 2005-2006 Taught Media Ethics, and my book, “It Takes a Woman: Women Shaping Public Policy.” Licenses

Maine Health/Life Insurance Producer September 2016 Maine Property/Casualty Insurance Producer May 2017 Education

Master of Arts - Ethics Bachelor of University Studies Bangor Theological Seminary University of Maine

Bangor/Portland campuses 2004 Bangor/Orono 1995

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