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Office Assistant Customer Service

Fresno, California, United States
August 15, 2018

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Cindy L Brown

*** *. **** ***

Fresno, CA *****



To use my skills and abilities to be an asset to a company and to be compensated accordingly


Los Angeles Trade Technical College: 1998-2000

Associate in Science Degree- Computer Information Systems

Professional Experience

Rural Community Insurance/Fresno, CA – Underwriter 3 09/04 – Present

Underwrite insurance applications, policies and address policy suspensions/errors

Assist in creation of standard operating procedures for the company

Took lead in training new hires on procedures, company computer systems

Address agent concerns in regards to crop insurance policies, documentation

Process insurance claims (Log, audit and key)

Input new claims applications into computer system

Answer incoming insurance inquiries from customers

Track incoming claims and inspections

Operate all mail room equipment (e.g., scale, mail meter, postage machine, shipping equipment)

I worked as operations clerk for three years, before promoting to claims processor1, 2. Subsequently promoting to UW 1, 2, now UW 3

Fresno County EOC – Temporary Human Resources Assistant 03/04-05/04

Processed and categorized incoming employment applications

Verified applications for accuracy / completeness of information

Distributed job listings and applications to potential candidates

City of Los Angeles – Retirement Relief Clerk 09/02-02/03

Customer service agent, in a small call center

Answered high volume of retirement inquiries (e.g., benefit, account information)

Served as relief for busy front desk, assisted with other department projects

Los Angeles Community College District - Sr. Office Assistant 02/01-10/01

Supervised cafeteria and student staff members

Organized and implemented new student orientation

Processed timecards and invoices/ordered and distributed supplies

Served as secretary for 12 full-time Culinary Arts instructors

Directed department tours and assisted with recruitment of new students

Typed interoffice letters, memos, and classroom syllabus

Assisted with creation and distribution of weekly cafeteria menus

Processed luncheon and special event orders and room reservations

Chapter 13 Trustee Los Angeles, CA - File Clerk 10/00-01/01

Prepared and created files for court hearings

Filed various legal documents using a cross referenced filing system

Prudential Securities Los Angeles, CA- Office Assistant 01/98-09/00

Engaged in heavy filing, photo copying and mail retrieval/distribution

Cold called for future cliental/ answered incoming calls

Assisted with client seminars/processed monthly newsletters

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