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Manager Customer Service

Johannesburg, Gauteng, South Africa
August 15, 2018

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Curriculum Vitae



Ph 072-***-**** (mobile)



Identifying inefficiencies, cost savings

Doing more with less

Raising customer satisfaction levels

Setting up new operations from scratch

Training teams, sharing knowledge


Warehouse Management

Warehouse Setup & Layout

Analysis of Statistics, Performance

Logistics Management

Inventory Management

Fleet Management

Maintenance Management

Storage Systems

Operating Procedures

Training & Development

Continuous Improvement

Budget Management

Health, Safety, Environment (HSE)

Staff Management

Customer Service Excellence


Excellence: continuously looking for ways to improve, to delight and excel.

Diversity: embracing all cultures, developing all people.

Goal Orientated

Good Communication Skills,Camaraderie

Respect: valuing all, building a positive culture of reward and recognition.

Accountability: adopting a ‘the buck stops here’ approach, taking ownership.

Integrity: doing what’s right, even when no-one is looking.

Transparency: being open, fair, and honest.


Warehouse & Logistics Manager

EXPERIENCED Warehouse, Logistics and Fleet Manager, Known for working at the coal-face, in-the-trenches, for getting the job done. Offering a passion for management and an analytical approach to drive improvement, to lift efficiency, to do ‘more with less’ and for taking on-time, on-target customer service to new heights.

Currently Warehouse & Transport Manager at Bidvest Food Service (FMCG)

Track record of reducing stock losses to .5%

“Best Performer” award in Warehouse Management

NQF Level 5 certified diplomas in Warehouse Management, Unisa


Warehouse & Transport Manager

Bidvest Food Service Gauteng (FMCG) May 2013 - present

MANAGE a team of 124, a fleet of 44 vehicles with accountability for ensuring the storage of and getting of stock to the right place at the right time, every time.

Key Functions: Warehouse Management; Transport Management; Route Scheduling & Optimisation; Fleet Management; Fleet Maintenance & Repairs Management; FMCG Stock Management; Identification and Elimination of Inefficiencies and Costs; Continuous Improvement; Health & Safety.


98% Hit-Rate, Improved Customer Service. Developed and implemented operating procedures and daily cycle counts which achieved a 98% ‘hit-rate’ with dramatically improved customer service levels.

Productivity, Efficiency, Costs. Created a clear and comprehensive set of work instructions and process standards to ensure productivity, efficiency and cost effectiveness factors were entrenched and constantly applied by the team.

Large Team. 44 Truck Drivers; 44 Van Assistants; 20 Pickers and Packers; 4 Night Shift Managers; 4 Day Shift Managers; 4 Warehouse Supervisors; 4 Trackers

Warehouse & Transport Manager

ABE Chemical Construction & Retail Gauteng Jan 2009 – April 2013

MANAGED all Warehouse and Transport operations. This encompassed stock to the value of R50m and 3500 line items and a team of 40 and a fleet of vehicles.

Key Functions: Warehouse Management; Transport Management; Fleet and Maintenance Management; Stock Management; Stock Ordering (from KZN); Management of Inter-Branch Stock Transfers; Customer Service Excellence


‘Professionalising’ Operations. Further professionalised the environment, introducing operating procedures and daily practices and procedures to raise overall efficiency and service delivery. Achieved a ‘hit rate’ of 98% for on-time, on-target service delivery.

Warehouse, Admin & Transport Manager

Thermopac Food Packaging Gauteng (FMCG) July 2001 – Dec 2008

MANAGED Stock to the value of R10m. Notably re-established set up all warehouse operations, facilities and infrastructure, processes and systems.

Matthew Strydom – Pg2

Ph 072-***-**** (mobile)



ID#: 570-***-**** 08 0

Nationality: South African

Address: Boksburg, Gauteng

Key Functions: Warehouse Management; Floorplans and Layouts; Stock Management; Systems Implementation and Management; Operational Procedures Management; Fleet, Vehicle and Maintenance Management; Budget Management; Client Payments and Banking Management; HR / Labour Management


Improvement in Stock Availability. Addressed stock availability issues through innovative strategies which when implemented eliminated guess work, uncertainty regarding key stock items, and ensured availability.


Warehouse & Transport Manager

Kongskilde SA (Agriculture, Industrial) Gauteng 1998 - 2001

MANAGED stockholding of 3000 line items covering spares for heavy agricultural and industrial equipment. Key contributions included introducing strategies that reduced stock losses to 0.5% (on an R8.5m inventory), reduced annual warranty claims from R100k down to R25K (a 75% improvement), and achieved 100% hit rate.

Warehouse Supervisor / Buyer / Shift Manager

Sasol Polymers (Plastics) Mpumalanga 1984 - 1998

SUPERVISED operations which included 120 personnel, a bonded warehouse, a high-speed packaging line (600 tons per 8 hours) and a shipping yard for 400 containers.

Assisting with Project Management

Notably, played a key role in the set up of the warehouse – designed layouts and floorplans, trained all staff, and setup all operating procedures and manuals.

Warehouse & Production Manager

Bartons Precision Tube (Steel / Automotive) Eastern Cape 1977 - 1983

MANAGED Production of 8 cutting benches and warehouse operations. Cutting tubing according to specific tolerances for automotive industry. Bending tubing for the office furniture industry. Supplying of tubing to the automotive industry and engineering.


Diploma in Supply Chain Management

SAPICS, 2006

Diploma in Logistics & Warehouse Management

(NQF Level 5) University of South Africa, 2002 – 2004

Management Courses:

Certificate in Organizational Skills for Managers, University of Port Elizabeth

Certificate in Communication Skills, University of Port Elizabeth

Supply Chain Courses:

Diploma in Purchasing Management, Damelin Management School

Diploma in Manager Development, Damelin Management School

Diploma in Warehouse Management, Damelin Management School

Diploma in Production and Supervision, Damelin Management School


Team: 124

Fleet: 44 vehicles

Hit Rate: raised to 98%

Key Results: improvement in productivity, efficiency, costs.


Team: 40+

Hit Rate: raised to 98%

Key Results: ‘professionalised’ operations.

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