Shana Edwards

**** ** ***** **

Grimes IA, *****

Ph: 515-***-****

Q3 Contracting Feb 2018 to Present

-Scheduling appointments for techs to exchange meters

-Customer Service

-Billing

Equifax Oct 2017 to Dec 2017

-Making outbound calls to customers employers to verify employment

-Taking inbound calls from customers about employment status

Generation Next Preschool and Childcare Aug 2015 to Feb 2017

~ Giving verbal and written communication to Parents and Director daily

~ Coordinating daily activities and games and lesson plans for children

Tender Heart Preschool and Childcare Aug 2010 to June 2015

~ Providing safety for the children

~ Giving verbal and written communication to Parents and Director daily

~ Coordinating daily activities and games and lesson plans for children

Kindercare Aurora Business Park Childcare Center June 06 to Dec 09

~ Providing safety for the children

~ Giving verbal and written communication to Parents and Director daily

~ Coordinating daily activities and games and lesson plans for children

Iowa Medicaid Enterprise July 05 to October 2005

~ Answering inbound calls from providers; Dentists, Doctors etc

~ Researching payment that have been posted for the correct payments

~ Helping providers with billing questions on claims

~ Pulling claims from microfilm for research

~ Making claim adjustments and resubmitting claims for payments

Kindercare Country Club Childcare Center Feb 03 to April 04

~ Providing safety for the children

~ Coordinating daily activities and field trips for the children

~ Giving verbal and written communication to Parents and Director daily

Preferred Medical Deposit Dec 2000 to Jan 03

~ Answering inbound calls from patients and insurance companies about

benefits

~ Data Entry

~ Making outbound calls to patients about correct insurance information

~ In charge of training employees within less than 6 month of employment

~ Set up payment plans for patients

~ Checked claim status for providers

~ In charge of the nightly voice mails for patients and insurance

Companies

~ Posted payments from patients and insurance companies

Qualifications

~ Word Perfect

~ Windows 97 & 98

~ Microsoft Word

~ Multiphone lines

~ Fax and copy machine

~ Flexible

~ Team player and works well with upper management

Contact this candidate