Accounts Payable Customer Service

DEBORAH WATKINS

Philadelphia, PA 215-***-****

***********@*****.***

Accounts Payable/Receivable Specialist

Financial Management

Experienced Accounts Payable/Receivable Specialist, with over 15 years of successful management for the four largest profit- generating radio stations (WMMR/WMGK/WBEN-FM & WPEN) in the tri-state area. Strong general accounting knowledge. Able to handle multiple projects and clients/departments while maintaining accuracy and superior attention to detail. Highly proficient in Great Plains (Microsoft Dynamics), Marketron, Quickbooks, Microsoft Word/Excel and Outlook. Able to prioritize projects and work independently.

PROFESSIONAL EXPERIENCE

Beasley Media, Bala Cynwyd, PA 03/25/2002-08/17/2017 Accounts Payable

Provided efficient and effective services while performing day-to-day functions and management of payment activities.

Exhibited and ensured accurate coding, sorting, balancing and payment of invoices/check requests & expenses.

Prepared weekly check runs and electronic transfers (positive pay) for over 200 to 300 vendors.

Maintained professional and effective communications with internal and external vendors and clients.

Resolved vendor issues and demonstrated resolution skills for quality service.

Managed and checked account details and balances for missing payments, late payments and other balance issues.

Provided all required documents for internal and external audits and tax authorities.

Organized the hard copy version of the Accounts Payable files and sent them to archives for safe keeping up to 10 years.

Accounts Receivable

Processed all credit card payments and checks electronically scanned to bank.

Provided extensive support to the sales team by completing credit reference requests, investigating and resolving invoice disputes.

Performed required billing and collections reporting in a timely manner according to deadlines.

Researched invoice overages and compared to initial orders.

Consistently met deadlines for weekly and monthly co-op script notarization requirements process.

Corresponded via email and telephone collecting on past due accounts, resolving disputes and questions, researching misapplied payments, errors in contracts and other discrepancies.

Demonstrated high level of expertise in the ability to effectively utilize cash application experience and collection skills consistently achieving high results.

Maintained client accounts by processing payments and inputting information into database.

Provided accurate, valid and complete information by using the right methods/tools and created sustainable relationships of trust through open and interactive communication

Maintained a friendly, efficient, and positive customer service attitude toward customers, advertisers, clients and co- workers and was anticipative of/responsive to customer needs. EDUCATION

High School Diploma - George Washington HIgh School, Philadelphia, PA